Director Procurement Technology Tower Lead
Job Location:
Dallas, IA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Foundever
Foundeveris a global leader in the customer experience (CX) industry. With 150000 associates across the globewerethe team behind the best experiences for 750 of the worlds leading and digital-first brands. Our innovative CX solutions technology andexpertiseare designed to support operational needs for our clients and delivera seamlessexperience to customersinthe moments that matter.
Job Summary
The Global Tech/IT Tower Lead is responsible for leading the global category management strategy across the organizations Technology/IT spend portfolio including software infrastructure hardware cloud telecommunications cybersecurity and IT services.
This role serves as the strategic procurement partner to Technology and business leadership and is accountable for category strategy development supplier selection commercial negotiations supplier relationship management and delivery of savings and broader procurement value objectives across the assigned portfolio.
The Tower Lead manages a globally distributed team and partners closely with executive and cross-functional teams to support enterprise priorities procurement transformation initiatives and operational scalability within a complex global environment. This role serves as a member of the Global Procurement Leadership team and contributes to broader procurement strategy operating model evolution and capability development initiatives.
Duties and Responsibilities
Strategic Category Leadership
Developand executecategorymanagementstrategiesacrosstheTechnology/ITspendportfolio(7-10 subcategories acrossapproximately$200-250Mincluding multi-year roadmaps aligned to business prioritiessavings objectives supplier management risk mitigation andoperationalrequirements.
Partner and engage with senior stakeholders including C-suite to align procurement strategies with enterprise objectives transformation initiatives and functional priorities.
- Provide market intelligence supplier insights and category expertise to support strategic decision-making long-term planning activities evolving business and Technology priorities and alignment of category strategies with key stakeholders.
- Support and contribute to enterprise digitalization initiatives and evolving Technology strategies including alignment to broader AI-related priorities where applicable.
Supplier & Commercial Management
Leadstrategic sourcing activities supplier selection decisionscontracting activitiesand complex commercial negotiations across the assigned Technology categories.
Develop andmaintainstrategic supplier relationshipsgovernance models and risk mitigation approachesto support cost optimization service quality scalability operational resilience andbroaderrisk managementobjectives.
Oversee contracting supplier governance and commercial management activities in partnership with Legal Finance Security Privacy Operations and business stakeholders.
Support adherence to procurement governance standards enterprise policies and sourcing controls across the Technology procurement portfolio.
Financial & Business Value Delivery
Own category savings targets andidentifyopportunities for demand management vendor consolidation commercial optimization process improvement and broader procurement value creation.
Monitor supplier performancecategoryspendtrends contractual commitments and market conditions to proactivelyidentifyrisks and optimization opportunities.
Support budgeting forecasting and spend management activities related to the Technology procurement portfolio.
Leadership & Capability Development
Lead develop and mentor a globally distributed procurement team while fostering a collaborative customer-focused and high-performance environment.
Support capability development knowledge sharing and implementation of procurement best practices across category management and supplier management activities.
Coach and mentor procurement talent to support organizational capability growth and future procurement leadership development.
Qualifications - Experience
Minimum:
10 years of progressive procurement sourcing or category management experience within complex global organizations.
5 years experience supporting Technology/IT procurement categories including software infrastructure cloud hardware telecommunications cybersecurity and/or IT services.
Demonstrated experience developing and executing category strategies across large and complex global spend portfolios.
Experience leading strategic supplier negotiations and managing executive-level supplier relationships.
Experience partnering with senior business and Technology stakeholders in a matrixed global environment.
Experience leading geographically distributed teams and influencing cross-functional stakeholders.
Strong commercial analytical negotiation and stakeholder management skills.
Preferred:
Experience supporting procurement transformationoperatingmodel redesign orglobalcentralization initiatives. Experience within multinational technology services or BPO environments.
Familiaritywith procurement technologies source-to-contractprocesses and supplier governance frameworks.
**Someglobaltravelmay berequired(20-30%)
Required Experience:
Director
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
