Director Physician Practice Operations

The Director of Physician Practice Operations at United Health Services (UHS) is responsible for the workflow and performance of the Medical Specialties Service Line to achieve expert care excellent customer service and maximal physician/staff productivity. This individual works closely with the Senior Vice President of Physician Practices regarding strategic planning development continuous quality improvement and financial/budget reporting and monitoring.

Primary Department Division or Unit:

UHS Executive Physician Practice Management

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

$54.17 - $81.25 per hour depending on experience

-----

• Assumes overall responsibility for division employee management and staffing. This includes determining staffing standards based on patient care needs patient flow procedures and other clinical needs; interviewing selecting and hiring new employees; ensuring compliance with state and federal requirements for clinical and non-clinical staff; and evaluating staff performance developing standards and ensuring basic competencies for all staff.

• Develops policies and procedures for division functions establishes leadership credibility and a strong presence in the division and sets expectations and model behaviors that demonstrate service excellence to staff and focus on the patient as a primary customer.

• Identifies potential problem areas develops a system for objectively monitoring performance and creatively seeks solutions to foster quality improvement. This consists of continuously optimizing staff roles and responsibilities to meet performance goals developing and maintaining an open effective line of communication with providers and clinical staff and supporting change management.

• Develops and optimizes the physician templates for appropriate patient scheduling coordinates space and room assignments for providers supports and facilitates the referral management process and develops protocols to improve care for urgent patient problems as well as developing protocols and creating standards for patient/provider phone calls.

• Creates a system for monitoring clinic utilization workload vs. billing and individual physician provider productivity on a monthly basis. Works with the Business Office to refine and monitor billing. Acts as a resource to physicians clinical staff and business office staff regarding coding questions; provides regular in-services to physicians and clinical staff. Provides random chart audits for providers to ensure coding accuracy.

• Handles external marketing and assists with development of business plans for new programs and other strategic initiatives for the division.

• Participates in management meetings and represents the Primary Care Division for all strategic planning proactive interdepartmental problem solving and policy development initiatives.

• Demonstrates knowledge and understanding of patient privacy rights and maintains confidentiality of all medical financial or other sensitive materials and information in printed electronic or verbal form which may jeopardize the privacy of patients and/or employees.

• Maintains compliance with all OSHA Joint Commission and NYS Department of Health regulatory guidelines.

• Bachelors Degree in Health Care Administration or Business Administration or equivalent
• Five (5) years of experience in a health care setting including involvement with physicians community program planning and implementation and operations
• Management level experience in a clinical or hospital setting

• Masters Degree in Health Care Administration or Business Administration or equivalent

-----

At United Health Services (UHS) we believe every connectionto patients to purpose to each othermakes a difference. Thats why were intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits personal growth or fun along the way were here to help you thrive in work and life.

A Culture of Connection We support each other like family and create space for every voice to be heard. Engagement Councils peer recognition and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work we stay connected through team events like trivia trunk-or-treat volunteer days our staff choir or seasonal celebrations.

Comprehensive Benefits for Life & Family We offer medical dental and vision coverage starting the first of the month after hire for employees working 24 hours/week. With flexible plan options and coverage tiers you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance legal services and identity theft protection.

Well-Being & Financial Security From day one PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match flexible spending accounts access to financial advisors and up to $400/year in wellness rewards. When life gets tough were here with 24/7 EAP counseling virtual mental health support a food pantry PTO donation program and professional attire through the Classy Closet.

Growth That Moves with You With access to 100000 online courses leadership programs tuition reimbursement clinical ladders and internal mobility we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity so you can feel confident your work is valued and rewarded fairly.

A Place to Call Home Located in New Yorks Southern Tier UHS offers more than a careerwe offer a lifestyle. Enjoy four-season recreation affordable living top-rated schools minor league sports craft brews a close-knit community and more all within reach of the Finger Lakes the Catskills and major Northeast cities.

-----

United Health Services (UHS) is a locally owned not-for-profit healthcare system in New Yorks Southern Tier comprising four hospitals long-term care and home care services and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the regions population produces $1.3 billion a year in total economic impact and boasts a workforce of more than 6300 employees and providers.

At UHS our work is guided by our Values of Compassion Trust Respect Teamwork and Innovation. Whether you provide direct patient care or support behind the scenes you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our missionwed love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.