Director, People Operations

Unlocks mission is to unleash the power of home equity to enrich peoples lives. We do this through a financial solution called a Home Equity Agreement or HEA an entirely new way to access and utilize home equity. Were not a lender so there are no interest charges or monthly payments and homeowners with poor credit or high levels of debt can still qualify. Were beyond passionate about helping our customers build greater financial resiliency. We are mission driven consumer centric and our products are designed for the way homeowners want to live their lives today - with flexibility and control.

Were hiring a Director of Human Resources/People Operations whos equal parts strategist and hands-on doer. This role is perfect for someone who can fly high & swoop low on a moments notice. Our environment is scrappy fast-paced and still feels very much like a start-up where creating and trying new things is part of the culture.

The right person will be someone who can slice and dice a comp analysis with ease and solid recommendations handle a complex leave matter and then switch into strategic mode partnering with the CPO and the Executive Team on a growth or change initiative.

This role is perfect for someone who enjoys the tactical day-to-day work working very closely with employees and leaders to solve problems large and small while contributing to the evolving People strategy and changes to business needs as we continue to grow.

What Youll Own

The full People stack. Compensation benchmarking benefits administration HRIS/PEO management compliance across multiple states onboarding L&D performance engagement. Employee Relations is predominately handled by the CPO

Real relationships with real humans. We put relationships first and use care when handling the multitude of issues that come through People Ops. Youll be point of contact for much of that work. Your relationship with the CPO will be a strong authentic and collaborative one.

A small but mighty team. Youll lead one HR Manager on your team while partnering daily with the Head of Talent Acquisition Workplace Experience and CPO. modeling the values youre helping the rest of the company live.

The fun stuff too. Culture engagement the things that make people stay. Youll run our Common Review Process and help make sure high performance doesnt just mean burning out faster.

Essential Functions

• Conduct compensation analyses market benchmarking job evaluations salary structure administration and compensation reporting to support informed compensation decisions and organizational compliance.
• Plan build-out and serve as subject matter expert for the HRIS/PEO platform; ensure data integrity compliance accuracy and seamless integration with business systems; partner with payroll to resolve pay matters withappropriate sensitivity.
• Administer the organizations total rewards programs including medical dental vision ancillary benefits retirement plans equity/stock option administration wellness programs and employeeperks ensuringaccurateimplementation of total rewards strategies that support retention engagement and market competitiveness.
• Drive employee engagement culture and performance management initiatives including the Common Review Process (CRP) across the organization.
• Provide guidance and support to managers and employees on complex sensitive HR matters including accommodationsleaves investigations coaching disciplinary actions and terminations.
• Develop andfacilitatecompliance trainingcoveringhuman resources and pay practicesin accordance withfederal state and local requirements.
• Ensure ongoing compliance with employment laws labor regulations and company policies across all operating states;maintainknowledge of regulatory changes and HR best practices.
• Design and deliver learning and development programs thatprovide meaningful growth opportunities for employees at all levels.
• Hire develop coach and manage performance of People Operations team members; model and upholdUnlocksvalues.

Note: The essential functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbents immediate manager.

Scope and Complexity
Interacts with all levels of leadership and employees often relaying sensitive and/or confidential information.

Physical Demands/Environment Factors (Examples Listed)

• Requires extensive sitting with periodic standing and walking.
• Must be able to lift 15 pounds at times
• Requires significant use of personal computer phone and general office equipment.
• Needs adequate visual acuity ability to grasp and handle objects.
• Needs ability to communicate effectively through reading writing and speaking in person or on telephone.
• May require off-site travel; remote work and out-of-state travel

Minimum Qualifications

• • • Bachelors degree in Human Resources Business Administration or related field or equivalent experience.
    • 10 years of progressive HR experience includingdemonstratedleadership and generalistexpertise.
    • Strong knowledge of multi-state employment laws regulations and compliance requirements.
    • Deep experience with HRIS/PEO platforms benefits administration onboarding and recruiting.
    • Excellent interpersonal verbal and written communication skills.
    • Strong analytical and problem-solving skills with the ability to build and interpret HR metrics.
    • Proven ability to build trusted relationships across all levels and disciplines.
    • High degree of integrity professionalism and discretion with confidential information.
    • Proficiencyin Microsoft Office products including Outlook Word and Excel and the ability to organize and communicate data effectively.
    • Proficiencyin using AI tools.
    • Ability to manage multiple priorities in a fast-paced growth-oriented environment.
    • Must reside in Phoenix Arizona.

Preferred Qualifications

• Bachelors or Masters degree in Human Resources Business Administration or related field

PHR SHRM-CP or other Human Resources credential

• Equity Stake: A share in our company providing you with a piece of our collective success.
• Discretionary Time Off: Flexible time off for you to rest and recharge as needed.
• Comprehensive Health Plans: Medical dental and vision plans to support your well-being.
• 401(k) Match: An annual 4% employer match to aid in your retirement planning.
• Make Your Mark: Your chance to play a pivotal role in our growth and leave a lasting impact on the company and industry.

$150000-$160000 Actual base salary varies based on factors including but not limited to relevant skill prior experience education base salary of internal peers demonstrated performance and geographic location. Additionally Unlocks Total Rewards package is highly competitive designed to support your success at work at home and at play such as 401K matching health benefits employee stock options and paid time off.

Unlock is an equal opportunity employer. We evaluate qualified applicants without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status sexual orientation gender identity or other protected status under all applicable laws regulations and ordinances

Unlock is an equal opportunity employer. We evaluate qualified applicants without regards to race color religion national origin age sex marital status ancestry physical or mental disability veteran status sexual orientation gender identity or other protected status under all applicable laws regulations and ordinances.