Director of Solutions Engineering
Job Location:
Mountain View, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At ASAPP our mission is simple: deliver the best AI-powered customer experiencefaster than anyone else. To achieve that were guided by principles that shape how we think build and execute. We value customer obsession purposeful speed ownership and a relentless focus on outcomes. We work in tight skilled teams prioritize clarity over complexity and continuously evolve through curiosity data and seeking technologists and problem solvers who thrive in fast-paced environments love collaborating with great talent and approach every day like its Day 1.
Were a globally diverse team with hubs in New York City Mountain View Latin America and Indiato bring the best minds together. If youre driven by continuous learning rapid pivots and the challenges of building in a high-growth startup wed love to talk. This is more than a jobits a journey.
Were hiring a Director of Solution Engineering to lead and scale our pre-sales function. Youll personally own the most strategic deals while leading the team and playbooks that let us win the next ten. Youll lead a small senior team of Solution Engineers today (2 to 4) and scale it as the business grows. As ASAPP expands the role grows with it.
Support Strategic Deals Directly. Lead discovery demos architecture deep-dives and POCs for our largest prospects.
Build the team. Hire develop and retain a bar-raising SE team. Set the standard for technical storytelling discovery rigor and demo craft.
Own the technical win. Partner with Sales Leadership on deal strategy. Translate CXPs capabilities into outcomes that resonate with customer executives.
Engineer repeatability. Design demos reference architectures and POC frameworks that scale without diluting quality.
Close the loop with Product. Convert competitive signals gaps and breakthrough wedges into clear input that shapes the roadmap.
De-risk the handoff. Set Implementation up to deliver in weeks not quarters.
10 years in Solution / Sales Engineering with 5 leading SE teams.
A track record of winning large enterprise deals in CX contact center AI/ML or enterprise SaaS.
Genuine technical depth: you can whiteboard a Genesys Amazon Connect or Salesforce integration and answer LLM evaluation security and data-residency questions without phoning a friend.
Executive presence with CIOs CTOs Heads of CX plus the willingness to be hands-on in a demo.
Builders instincts: youve designed the playbooks and stood up the process not just inherited them.
- Competitive compensation with stock options
- Comprehensive medical vision and dental insurance
- 401k matching
- Fitness and wellness stipend
- Mobile phone reimbursement
- Mental well-being benefits
- Professional learning and development stipend
- Parental leave including adoptive and foster parents
- 3 weeks paid time off (increases with tenure) along with sick leave
Required Experience:
Director
About Company
Improve customer experience and radically increase CX performance at the same time. This AI-Native® software platform provides AI-driven predictions on what agents should and do throughout each interaction and increasingly automates routine tasks before, during, and after the conversa ... View more
