Director of Parking | Full-Time | Ryan Field Parking

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Directorof Parking willbe responsible for leading developing and directing the overall parking and transportation operation at the venue/location.This individual will also develop operational strategies to ensure an exceptional experience for employees and guests while generating positive financial returns and supporting the goals andobjectives of the department.The role will work with stakeholders to develop and implement a strategic parking planutilizingindustrybest practices. This position requires a leader who can provide innovative solutions that support the experience our guests expect. The Director of Parking reports directly to theSenior Director of Parking Operations.

This role pays an annual salary of $90000 - $110000 and is bonus eligible.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and holidays).

This position will remain open until December 31 2026.

• Provide leadership for the parking and transportation department including operational oversight administration management budgeting planning and coordination of all parking facilities transportation elements and pedestrian management.
• Direct and oversee all operations including staffing plans guest experience and coordinating parking needs for all internal and external stakeholders (events employees tenants visitors vendors and contractors).
• Design develop and implement short- and long-term business plans that optimizeoperations improve the guest experience generate new revenue opportunities and strengthen relationships with key stakeholders and customers.
• Act as the liaison between transportation agencies and clients to ensure proper scheduling for various events.
• Coach and mentor employees to create a cohesive unit that is focused on the common goals of excellent customer service efficient parking operations safe pedestrian management and team unity.
• Review analytics trend analysesforecastingand reporting to help improve the operational and financial performance of the department.
• Champion innovation by continually researching new parking and transportation technologies and/or operating methodologies that other venues or companies have adopted anddevisestrategies to integrate proven solutions into the operations.
• Partner with internal departments and other key stakeholders to ensure parking needs are continually communicated and completed forevents in particular.
• Integrate customer feedback and community concerns into ongoing parking program refinements and system improvements.
• Establishes performance expectations and standards for all levels of employees and vendors to achieve or exceed performance.
• Work with HR and other departments to ensure all organizational policies and procedures are followed.
• Handle contract compliance with business terms and financial obligations from contracted transportation and parking vendors.
• Promptly investigate and respond to customer inquiries complaints and issues that arise and be prepared to resolve issues professionally.
• All other duties as assigned.

• Bachelors degree in a related field.
• 5-7 years of progressive experience relating to Parking and Transportation in a high-volume operation.
• Previous experience directing parking operations involving large venues special events residential office and/or retail.
• Ability to work extended hours including nights weekends on-call status and holidays as necessary.
• Working knowledge of parking best practices and applying technologies to maximize service and revenues.
• Experience in the development and management of operating and event-related budgets.
• Ability toanticipateproblems and implement immediate corrective action.
• Highly organized with excellent project management skills and the ability to meet tight deadlines and work effectively in a high-pressure environment.
• Considerable knowledge of safety regulations and other federalprovincial and local laws and regulations.
• Ability to give clear and concise direction and provide feedback to staff.
• Excellent communication interpersonal organizational and problem-solving skills are .
• Ability to work flexible and extended hours including nights weekends and holidays in addition to normal business hours.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.