Director Of Operations

Director of Operations
Competitive Salary
Monroe NY

About the Role:
A service-based organization is seeking a Director of Operations to lead and manage a team of 15 employees overseeing implementation and customer service functions. This role is responsible for ensuring smooth daily operations strong team performance and a high-quality customer experience across the business.

The ideal candidate is a natural leader with strong operational expertise. They are highly organized resilient and proactive with a proven ability to manage teams drive execution and maintain accountability in a fast-paced environment.

Key Responsibilities:

• Lead and manage a team of 15 employees across operations and CSR functions
• Oversee day-to-day business operations and ensure smooth workflow execution
• Drive team performance accountability and operational efficiency
• Ensure high-quality customer service and client experience standards
• Support implementation of processes and operational improvements
• Collaborate with leadership to align operations with company goals

Qualifications:

• Proven experience managing 15 employees
• Strong background in operations within a service-based business
• Excellent leadership communication and team management skills
• Highly organized with strong execution and problem-solving ability
• Resilient proactive and solutions-driven mindset
• Ability to thrive in a fast-paced high-responsibility environment

This is a high-impact leadership role where you will directly influence operational success team culture and customer experience. Youll be part of a growing organization that values ownership efficiency and strong leadership at every level.

To Apply:
For more details or to apply reach out to Ruchy Fisch at or call Ext. 101.