Director of Operations, East

Were . Were building Americas national imaging network: the infrastructure that connects patients providers and payers to faster better-value diagnostic imaging. Thousands of patients move through our platform every day and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.

We manage the medical imaging pathway end-to-end. Providers order through a single point of entry and from there we run the entire medical diagnostic pathway. Managing the full pathway rather than brokering pieces of it is what lets us deliver imaging faster at higher quality and at a lower cost than the fragmented status quo.

Were looking for a Director of Operations East at an exciting time. Weve raised over $200m in funding to date reached profitability and are growing 100% year on year.

Millions of people wait too long for a diagnosis. Come help us fix that.

Were seeking an exceptional individual to fill our Director of Operations East role for our Personal Injury division. You will be working closely with our SVP of Operations focusing on delivering Operations for our main business line. You will be primarily responsible for the strategy structure and performance of that strong operations team based in Atlanta Georgia. You will be the key link between departments ensuring the smooth roll-out of new products and services. As a fundamental part of your role you will seek to deliver operational leverage ensuring operations run at the highest level of efficiency and improving essential patient & provider success metrics. You will also take the lead in strategizing and developing long-term plans that usher in new levels of productivity and success for the company.

As a scale-up business you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

• Develop operational architecture to enhance team productivity and agility.

• Assist the SVP of Operations in optimizing workflows and ensuring maximum
  performance.

• Establish yourself as a subject matter expert implementing top-tier operational
  processes and practices.

• Standardize reporting including dashboard optimization and data management.

• Monitor plan and analyze key operational metrics for timely task completion.

• Some travel to new markets to understand our teams requirements.

• Design and implement efficient operational processes.

• Manage the onboarding of all marketplace participants.

• Lead the US Operations team for your markets and collaborate with other leaders to
  achieve operational excellence.

• Collaborate with the Product team to identify product gaps and improve efficiency and
  patient care.

• Identify skill requirements and potential leaders within your Operations team for
  scalability.

• Own the operational metrics ensuring team adherence to critical deliverables.

• Lead HIPAA compliance across the organization.

• Implement new technologies to stay at the forefront of operational processes and service
  delivery.

• Work cross-functionally to ensure seamless service delivery.

• Collaborate with the Head of Provider Management to meet key imaging center SLAs and
  network performance.

• Have a continuous improvement background and/or Lean Six Sigma training/familiarity.

Frame these as outcomes not activities. Picture the end-of-year-one review: what would make us say that went well Cover hard skills and values/culture. No trade secrets.

1. Ensure we have the operational foundations to scale to 10x across multiple states.

2. Help implement a metrics-focused culture designed around driving patient engagement
   and operational excellence.

3. Assume leadership responsibility for team leads and their broader teams.

4. Identify areas for increased automation and efficiency as we scale working closely with
   our data product and engineering teams.

You dont need to tick all the boxes to apply for this role. Whether its your first role or your fifth role we believe everyone can add value learn and grow. However these might be some of the ways you are currently adding value:

• You have a track record of exceptional delivery within a healthcare operations role.

• You may also have experience in Personal Injury medical operations.

• You have a proven ability to motivate teams and retain the best talent.

• You have substantial experience delivering efficiencies and are a master of processes and
  implementation.

• You have experience with customer service platforms

• You have experience with applying automation or AI to manual operational processes.

• You are an effective communicator who can coherently explain complex processes
  bringing all organizational stakeholders with you on the journey.

• You have a data-first mindset and are comfortable manipulating numbers.

• You are comfortable dealing with ambiguity and are not afraid to change your mind or
  challenge your previous assumptions based on new evidence.

• You are familiar with service center metrics and key operational metrics.

• You are comfortable working at high speed without compromising execution quality.

• You are forward-looking and are constantly pushing yourself and your teams to identify
  improvements in processes.

At AI isnt a side project; its how we work. We expect everyone to use AI to think faster remove drudgery and multiply their output. What we care about is judgment: knowing when AI makes you sharper when it doesnt and how to use it responsibly around patient data. Well assess this in the way that matters for this role using the tier below. You dont need to be an engineer. You need to be someone who reaches for the best tool and gets more done because of it.

• Tier 2 For this role the expectation is that you are AI-Amplified. AI is part of your daily workflow for drafting analysis and research and you know how to check its output and use it responsibly with sensitive data. (most commercial marketing finance people and G&A roles)

  • AI is part of your daily default. You use it to draft analyse research and pressure-test your own thinking.

  • You can show concrete examples where AI made your work meaningfully faster or better.

  • You know its failure modes: you check its work and you dont paste sensitive data into public tools.

  • Assessment: well ask you to walk through how youd use AI to tackle a real task from the role.

One assessment principle across all tiers: were testing judgment and adaptability not whether youve memorized todays tools. Tools change quarterly; the ability to learn and apply them is what compounds.

Were building something that matters. Every scan we speed up is a real person waiting on an answer and that urgency runs through everything we do. We move fast we own outcomes and take pride in our output. If you like ambiguity working with ambitious people and want your work to visibly move the needle youll feel at home here. For you to be successful at you must embody our values.

Always Play Offense

If were not growing were dying. Everyone needs a bias for action. Speed and momentum combined with quality execution propel our business forward.

• You dont quit on hard problems. Fail fast dust off go again.

• You celebrate wins then seek the next opportunity.

• You see it you fix it. No task is beneath you at any level.

Build with the Best

The company we build is the team we build. If we dont have the right people in the right seats doing the right things we will fail.

• Talent recognizes talent. You actively bring quality hires into the business.

• You trust your colleagues to deliver.

• You open-source your knowledge. Youre never a single point of failure.

Care Deeply Challenge Directly

Care enough to have the hard conversations and dont dwell on them. Dont go up the chain to communicate. Go straight to the person.

• Strong opinions weakly held. You welcome challenge and feedback.

• You get to the point: direct challenge plus an alternative solution.

• You ask why. Before calling something bad understand why it exists.

Embrace Growth Be Curious

Push the limits of your understanding and potential and you will be supported to get better.

• You proactively seek feedback whatever your level.

• You invest in understanding our business: teams customers processes.

• You invest in your own growth and are willing to unlearn.

Were a high-performing team with low ego. We hire people who are brilliant and kind who give it straight back it up with evidence and change their mind when the facts change. Well give you real ownership early the tools to do the best work of your career and colleagues who raise your return we ask for high standards genuine care for patients and each other and the drive to leave things better than you found them. If that sounds like you lets talk!

We keep our interview process short and sweet and were a nimble team that can progress at pace. Here are the stages you can expect but we might switch up the order of each step depending on team availability:

1. Introductory call/interview with our Senior Talent Partner. The call is via telephone and will last around 30 minutes.

2. Should it feel like there is an initial fit for all we will invite you to a video call with the hiring manager for around 45 minutes. This is a more structured interview that will deep-dive into the role and technical needs.

3. Scan Standard interview where our panel screens for values alignment and the success factors that matter at . You will also be assessed on your AI fluency at the stage and depth relevant to your role (see AI Requirements above).

4. Meet the founders and/or other team members. Again length varies depending on how many people and whether in person or via video call.

5. Offer!

We go beyond the basics with our benefits package. We believe great work starts with supporting our people. Heres what you can expect from us:

• Salary range of $150000 - $180000

• Flexible remote or hybrid work options

• Dedicated personal development budget

• Medical vision and dental coverage

• 28 days of paid time off across PTO and wellbeing days so you can show up at your best

• Paid parental leave

• 401k retirement plan

• All the equipment you need to do your best work

• Inclusive people-first policies designed by our team for our team

• Atlanta office perks: Complimentary team lunch every Wednesday on-site gym access roof-terrace and on-site lunch options.

is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender marital status age race ethnicity religion or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team to be representative of societys diversity and for every employee to feel respected and able to bring their best selves to work.

If you need an accommodation to apply or interview contact us at .

We look forward to receiving your application!

Required Experience:

Director