Director of Operations, Broadband

AFL manufactures industry-leading fiber optic cable connectivity and accessories and provides engineering and installation services for some of the largest telecom customers in the world. Our company was founded in 1984 with a single fiber optic cable and today we manufacture thousands of products generate an excess of $3B in revenue and employ approximately 12000 associates worldwide. At AFL we recognize that our employees are our greatest asset. We hire and train each individual investing in them to ensure success in their careers. With a commitment to professional development and growth let us connect you to your next career opportunity.

What We Offer:

• A hybrid in office schedule for qualifying employees
• Flexible time off policy
• 401K Company match (up to 4% - dollar for dollar)
• Professional development training and tuition reimbursement programs
• Excellent medical dental vision and life insurance policy options
• Opportunities for career advancement with an industry leading company!

Hybrid:

After gaining knowledge of our environment there is the opportunity for this position to work under our Hybrid schedule working both in the office and remotely.

Job Summary

Under general direction of the VP Broadband Services the Director of Operations Broadband is responsible for the strategic direction and operational execution of AFLs broadband service delivery across multiple regions. This role leads fiber network construction and enablement broadband internet installation and activation moves/adds/changes and service call operations and field workforce delivery ensuring high-quality reliable and safe service to carriers CLECs fiber network operators and internet installation clients.

The Director owns the profit and loss (P&L) performance of the broadband operations portfolio drives operational excellence and continuous improvement and builds scalable delivery models that support rapid market launches and growth. The ideal candidate brings a strong background in telecommunications field operations multi-site leadership financial management and customer relationship management within a fast-paced field-heavy environment.

Responsibilities

Leadership & Strategy

• Provide strategic direction and leadership to regional operations managers supervisors and field teams delivering broadband construction installation and maintenance services.
• Align operational goals with enterprise objectives translating business strategy into scalable repeatable delivery models across all broadband service regions.
• Serve as a key advisor to the VP Broadband Services on operational performance risk resource needs and growth opportunities.

Operational Management & Service Delivery

• Oversee fiber network construction and enablement residential and small-business internet installation and activation moves/adds/changes service calls and restoration/emergency repair services.
• Ensure installation and maintenance service levels quality standards and client KPIs are consistently met or exceeded.
• Direct market launch planning territory expansion and ramp-up staffing to meet client demand and peak-period surges.
• Plan and schedule multiple projects and crews to accommodate rapidly changing priorities and deadlines.

Financial Management

• Own the profit and loss (P&L) for the broadband regional service areas including forecasting budgeting and cost control for labor equipment fleet and materials.
• Establish and administer operating and equipment budgets; monitor and approve expenditures and implement corrective adjustments as needed.
• Identify and implement cost-optimization strategies that improve margin predictability without compromising service quality or safety.

Workforce & Resource Oversight

• Drive workforce planning resource allocation and scheduling across direct hires subcontractors and contracted personnel to meet dynamic project demands.
• Partner with Talent Acquisition and HR on recruiting onboarding training retention and succession planning for technicians splicers and supervisors.
• Build a strong bench of operational leaders through coaching performance management and development.

Customer & Stakeholder Management

• Act as the operational liaison between clients and internal departments to coordinate directives schedules goals and project timelines.
• Build and maintain trust-based relationships with key clients ensuring first-visit resolution installation quality assurance and a superior customer experience.

Safety Quality & Compliance

• Champion a zero-incident safety culture and ensure compliance with all EHS policies DOT/fleet requirements and client safety standards.
• Ensure company property tools and vehicles are protected; promptly report and address theft and safety violations.
• Standardize processes and SOPs across regions and drive continuous-improvement initiatives.

Reporting

• Provide timely status productivity and expense reports to leadership; ensure supervisor reviews are completed per company guidelines.

Personal Qualities

• Servant leadership builds trust aligns teams and leads with emotional intelligence and integrity.
• Results orientation drives accountability and disciplined execution in a fast-changing environment.
• Strategic and analytical identifies key business drivers and uses data to make sound operational decisions.
• Resilience and change agility maintains composure under pressure and keeps teams focused through change.
• Strong communicator and influencer clear credible and effective with field teams clients and executives.

Qualifications

• Bachelors degree in Business Administration Engineering Construction Management or equivalent experience.
• 10 years of progressive operations experience in telecommunications broadband or fiber services including 5 years in a leadership role.
• Demonstrated experience managing multi-site field operations and a full P&L.
• Strong knowledge of fiber network construction splicing/termination/testing and broadband/ISP installation operations.
• Proven ability to scale operations launch new markets and manage subcontractor and staffing relationships.
• Excellent financial acumen including budgeting forecasting and cost control.
• Exceptional written and verbal communication skills; experience presenting to executive leadership and clients.
• Proficiency with operations workforce management and reporting tools (e.g. Microsoft Office Power BI).

Working Conditions

Combination of normal office environment and field/site conditions. General hours of Monday through Friday 8:00 a.m. to 5:00 p.m. with the ability to provide support outside regular business hours as needed. Frequent travel across regional service areas is required. Must be able to work in the United States.

Minimum Education & Certifications

• Preferred Degree or Type: B.A./B.S. in Business Administration Engineering or equivalent experience.
• Required Certifications & Licenses: Valid drivers license; industry certifications preferred.

Required Experience:

Director