Director of Learning & Development

At Encore Fire Protection we are proud to be the East Coasts largest full-service fire protection company serving over90000 customersfrom Maine to Louisiana.Our team of more than 2400 dedicated employees provides customized fire protection solutions that protect lives and property every day.

Our goal is to deliver a unique experience to those who depend on us to make their lives safer and easier. We are passionate about growing with purpose driving real innovation and creating a winning culture built on teamwork success and an unwavering commitment to safety.

Our missionTo be the best fire protection company the industry has ever seen.

The Director of Learning and Development is Encores first dedicated hire in shaping how our peoplegrow andwill beintegralinbuildingthat function from the ground up. This is a unique opportunityfor ahands-ontraining leader to shape how our organization develops talent from technicians out in the field to our corporate staff across all levels.Youllown everything from conceptualization and curriculum design to hands on facilitation working closely with leadership toidentifyskill gaps and build programs that support individual growth as well ascompany-wideperformance.

This role combines designing scalable training programs andestablishingthe systems tools and cadences that let L&Doperateas a durable function rather than a one-off initiative.

The ideal candidate will have a point of view on how Encore should develop talent partner with leaders across the business toidentifyreal skill and performancegaps andtranslate those gaps into training that peopleactually use.You will partner closely with department heads and field leadership using instructional design and facilitationskillsto build buy-in for a function thatdoesntyet exist.

• Design & implement Encores first formal learning & development strategy aligned with business goals and growth plans

• Buildscalabletraining programs from scratch inclusive of onboarding technical/trade skills leadership development compliance and soft skills

• Develop and deliver training content (both in person and virtually) and coach others to helpfacilitateas we scale the Learning & Development function

• Expand theDoceboLMS ecosystem integratingadditionallearning tools and content platforms as needed to build a scalable training infrastructure across all locations

• Establish training metrics to evaluate programs continuously improving program content and deliveryand driving measurable outcomes

• Develop career pathing & advancement frameworks to support internal mobility and employee retention

• Partnerwith business leaders toidentifyskill gapsandalign learning initiatives

• Lead with operationalexcellencemanaging complex projects and timelines with discipline and foresight ensuring flawless delivery and continuous improvement

• 8yearsof progressive experience within a Human Resources function including a minimum of5years dedicated specifically to Learning & Development

• Proven ability tobothdesign andfacilitatetrainingprograms --this is not a strategy only role

• A scrappy entrepreneurial builders mindset with a strong bias for action

• Skilled in crafting comprehensive blended learning solutions across diverse delivery methods; including in-person virtual and self-paced

• Excellent communication and relationship building skills comfortable engaging with employees at every level from technicians to executives

What Will Make You Stand Out

• BachelorsDegree in Human Resources Business Administration Organizational PsychologyCommunicationsorrelevant fields.Additionalcertifications such as SHRM-SCP SPHR CPTD or CPTM nice to have but not

• Experience working across diverse audiences (field/trade employees and office staff) is a strong plus

• Experience in fire protection construction field services or another decentralizedtrade-basedindustry

• Youvebuilt an L&D function from scratch without theassistanceof a team or existing infrastructure

• Familiarity with AI-enhanced learning tools

#LI-DF1

At Encorewereall about creating a culture where success is celebrated. We recognize that our work makes peoples lives safer and we reward those who contribute to our growth.Hereswhat you can expect:

• Competitive Salary: Compensationcommensuratewith your experience with the opportunity to earn performance-based bonuses tied to your personal effectiveness and contributions to the team.

• Purpose-Driven Work Environment: We believe in working smarter not harder.Youllbe part of a culture that values results and we empower our team to focus on impactful work.

• Flexible Dress Code: Upon joiningyoullreceivebrandedEncore swag and we believe in dressing for theobjective not the occasion. Most days you can enjoy a casual work environment butwelldress up when the situation calls for it.

• People-Focused Culture: We know our greatest strength is our people.Thatswhywevebuilt a culture that encourages experimentation learning and improving together.Youllhave the space to share your ideas and help shape a company that is constantly growing.

• Tools for Success:Access to leading-edge web-based productivity tools.

• Health and Wellness: Comprehensive medical dental and vision coverage through Blue Cross to keep you and your family healthy.

• Retirement Planning: Participation in our Fidelity 401(k) plan with a company match helping you save for your future.

• Life Insurance: Company-paid life insurance policy of $50000 to give you peace of mind.

Encore Fire Protection is an Equal Opportunity Employer.

Encore Fire Protection is an E-Verify Employer.

As an EEO/AA employer Encore Fire Protection considers applicants for employment without regard to and does not discriminatebased ongender sex sexual orientation gender identity national origin age race protected veteran status disability or any other legally protected status.

At Encore Fire Protection we protect people and property and that starts with how we treat each other. We are an Equal Opportunity Employer and welcome applicants of all backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity national origin age disability veteran status status as a protected veteran genetic information or any other characteristic protected by applicable federal state or local law. If you need a reasonable accommodation at any point during the application or interview process please let us know at .