Director of Integration Evernorth Hybrid

The Director of Integration role will lead the integrated business planning product support readiness and cross-functional coordination needed to successfully advance our North Star vision and support the transition to the new adjudication platform. This leader will provide day-to-day direction across enterprise integration business product support requirements readiness operational impacts dependency management implementation alignment issue resolution and stabilization planning. The role requires strong people leadership operational discipline product and support expertise clear communication and the ability to connect business needs technology capabilities regulatory requirements and operational realities into practical plans that enable successful delivery and long-term support.

Core Responsibilities

• Lead and develop teams accountable for enterprise integration and business product support including requirements readiness operational impact analysis issue management support model planning and cross-functional dependency coordination.

• Set priorities and operating rhythms for integration planning business product support implementation readiness support transition stabilization and ongoing product support workstreams.

• Partner with leaders across business operations BPO technology architecture implementation product support legal/compliance regulatory client teams and service functions to align on integration scope support needs risks dependencies and delivery decisions.

• Oversee readiness of business requirements process impacts integration requirements support procedures operational controls intake paths escalation processes and traceability needed to support development validation implementation and post-go-live support.

• Translate North Star capabilities business priorities operational requirements regulatory needs and implementation timelines into practical integration and support plans.

• Lead integration planning across impacted platforms downstream processes operational teams client migration activities data needs reporting controls and support models.

• Ensure integration and product support decisions are grounded in business value operational feasibility compliance needs technology dependencies client impacts supportability and long-term scalability.

• Track integration progress readiness gaps open decisions support risks issue trends cross-team dependencies product support needs and action follow-up; escalate blockers with clear recommendations.

• Partner with change management communications training implementation operations and support teams to ensure integration and product support plans are connected to readiness go-live stabilization adoption and ongoing run-state activities.

• Create an environment where business product operations and technology teams have clarity on outcomes priorities dependencies decision rights support expectations and escalation paths while maintaining delivery speed and minimizing disruption to day-to-day operations.

Key Qualifications and Skills

• High school diploma required.

• Bachelors degree preferred.

• 5 years of professional experience required.

• Demonstrated experience leading teams through enterprise integration business product support operational readiness technology enablement implementation stabilization or platform modernization programs required.

• Proven ability to build coach and motivate high-performing teams while creating accountability clarity and strong cross-functional collaboration preferred.

• Experience developing integration plans support models business requirements operational readiness measures issue management processes dependency plans support scorecards and stabilization plans required.

• Strong communication and storytelling skills with the ability to translate complex integration product support operational and technology topics into clear practical guidance for senior leaders business partners and delivery teams preferred.

• Experience partnering with technology architecture operations implementation product support compliance regulatory and client-facing teams to align on integration scope support readiness delivery sequencing operational impacts and post-go-live needs preferred.

• Understanding of PBM workflows claims adjudication benefit setup pricing client configuration operational controls downstream integration product support issue management or healthcare operations preferred.

• Ability to manage multiple teams workstreams dependencies timelines issues readiness activities support needs and stakeholders in a fast-paced highly matrixed environment required.

• Comfort leading through ambiguity making decisions with incomplete information escalating risks and driving alignment across competing priorities preferred.

This role may require travel up to 75% of the time.

If you will be working at home occasionally or permanently the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position we anticipate offering an annual salary of 160900 - 268100 USD / yearly depending on relevant factors including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

At The Cigna Group youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several health-related benefits including medical vision dental and well-being and behavioral health programs. We also offer 401(k) company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year paid holidays and leaves of absence. For more details on our employee benefits programs click here.

About Evernorth Health Services

Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process please email for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.