Director of Installation
Grand Rapids, MI - USA
Job Summary
The Director provides leadership for a geographically dispersed team of Installation Managers Site Managers and installation professionals responsible for delivering customer projects that include equipment upgrades system expansions controls modernization retrofits capacity enhancements and complete system replacements. The role ensures projects are executed safely on schedule within budget and in accordance with quality and customer satisfaction objectives.
This position serves as a key member of the LSS leadership team and partners closely with Project Management Engineering Procurement Manufacturing and Customer Service organizations to deliver successful customer outcomes and achieve business objectives. This role reports directly to the Vice President Mods & Upgrades
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
The base pay range for this role is estimated to be $150400-$188000 at the time of posting. Final compensation will be determined by various factors such as work location education experience knowledge and skills.
Leadership & Talent Development
Lead coach and develop a high-performing team of Installation Managers and field leaders.
Foster a culture of safety accountability collaboration and continuous improvement.
Establish clear performance expectations and support employee development succession planning and talent retention.
Drive employee engagement initiatives and workforce capability development.
Installation Execution
Provide strategic oversight of installation activities across multiple concurrent customer projects.
Ensure installation work is completed in accordance with project schedules budgets safety requirements and quality standards.
Monitor project execution metrics and drive corrective actions when required.
Lead installation planning resource allocation labor forecasting and subcontractor utilization.
Safety Leadership
Champion a safety-first culture throughout all job sites.
Ensure compliance with company policies customer requirements OSHA regulations and applicable local standards.
Lead safety performance reviews and continuous improvement initiatives.
Drive near-miss reporting corrective actions and proactive risk mitigation.
Financial Performance
Manage installation labor budgets productivity targets and project financial performance.
Drive effective labor utilization and cost control strategies.
Partner with Project Management to improve forecasting accuracy cost-to-complete visibility and overall project profitability.
Support annual budgeting forecasting and business planning activities.
Customer Satisfaction
Act as the executive escalation point for installation-related customer issues.
Build strong relationships with customer stakeholders and site leadership teams.
Ensure successful project cutovers and minimize disruption to customer operations.
Drive customer satisfaction and operational excellence across all projects.
Operational Excellence
Standardize installation processes tools reporting and best practices across the organization.
Implement continuous improvement initiatives that improve safety productivity quality and customer outcomes.
Develop and monitor key performance indicators (KPIs) for installation operations.
Leverage lessons learned and field feedback to improve future project execution.
Cross-Functional Collaboration
Partner with Engineering Project Management Procurement Manufacturing and Service organizations to ensure successful project delivery.
Support sales and estimating teams during project development and customer pursuits.
Participate in strategic business planning and organizational initiatives.
Provide installation expertise for project reviews risk assessments and executive decision-making.
Required
Experience executing complex automation material handling warehouse manufacturing or industrial installation projects.
Strong understanding of mechanical systems controls systems and industrial installation practices.
Demonstrated success managing operational budgets and workforce planning.
Excellent communication leadership and customer relationship skills.
Ability to travel up to 50%.
Preferred
Experience with automated warehouse fulfillment distribution center or material handling systems.
Experience managing subcontractors and union/non-union labor environments.
Required
10 years of experience leading installation construction project execution field operations or industrial services organizations.
5 years of leadership experience managing managers and geographically dispersed teams.
Required
Bachelors Degree in Engineering Construction Management Operations Management Business or related field.
Preferred
Advanced degree in Engineering Business or Operations Management.
PMP OSHA Lean Six Sigma or equivalent certifications.
Required Experience:
Director
About Company
We are a leading supplier of forklifts and warehouse equipment as well as automation technology and software solutions for the optimization of supply chains.