Director of Field Operations
Job Location:
Irving, TX - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Pinnacle Propane LLC a leading provider in the propane industry is on the hunt for a dynamic and driven Director of Field Operations to join our growing team. If you are passionate about building relationships identifying new business opportunities and driving growth we want to hear from you!
Why Join Pinnacle Propane
At Pinnacle Propane we pride ourselves on delivering safety reliability and exceptional customer service. Our commitment to innovation and sustainability positions us as a trusted partner for residential commercial and industrial propane solutions. Join us in making a difference in our community by providing top-notch propane services that power homes and businesses.
We value our employees and offer a comprehensive benefits package to support your well-being and work-life balance. When you join our team youll enjoy:
- Great Benefits: Including medical vision and dental insurance among others.
- Life Insurance: Financial protection for you and your family.
- Community Volunteering Day: A paid day off to give back to the community and make a difference.
- Paid Time Off: Generous PTO and company holidays to relax recharge and spend time with loved ones.
- Retirement Savings Plan: Employer contributions to help you save for the future.
The Director of Field Operations leads enterprise-wide process governance and continuous improvement across field operations and technical service ensuring consistent safe and efficient execution across all territories and service centers.
This role standardizes operational controls strengthens technical service execution and partners cross-functionally to improve accountability service reliability and performance.
- Process governance standard work version control and approval workflows
- Field operations and technical service standardization training controls and adoption support
- Work assignment queue accuracy backlog aging service windows New Fill OTD support and escalations
- Audits Gemba walks root cause analysis corrective actions KPIs and continuous improvement
- Govern enterprise standards for field operations and technical service including SOPs SWIs standard work work order management service windows escalations and related controls.
- Maintain process documentation job aids approval workflows version control training materials and adoption tools that support consistent execution.
- Identify process variation benchmark best practices and convert proven workflows into scalable company standards.
- Monitor technical service performance including work assignment queue accuracy backlog aging service window compliance New Fill OTD support and escalation resolution.
- Conduct audits Gemba walks queue reviews and field observations to validate compliance identify gaps and drive corrective action closure.
- Facilitate cross-functional process design and improvement with Operations Customer Care Logistics Asset Management Procurement HSSE Finance IT HR and leadership partners.
- Develop scorecards analyze trends apply structured problem-solving and recommend improvement priorities to improve safety service reliability productivity and operational performance.
- Bachelors degree in Operations Business Engineering Supply Chain or related field preferred; equivalent experience considered.
- Five or more years of experience in field operations technical service operational excellence service scheduling dispatch or multi-site operations.
- Proven ability to standardize processes across dispersed teams including SOPs SWIs standard work work order management escalation protocols and governance systems.
- Strong knowledge of field service execution workflow mapping work queue management backlog aging service windows and structured problem-solving.
- Strong technical writing facilitation communication analytical change management and project management skills.
- Propane energy logistics utilities field services Lean Six Sigma ASQ PMP or similar operational excellence experience/certification preferred.
- HSSE performance indicators
- Work order aging backlog performance and priority management
- Reduction in operational and technical service process variation
- Fleet PM adherence
- Gas non-gas and fixed asset inventory accuracy
This role ensures field operations and technical service processes support company safety expectations regulatory requirements and safe work practices. The position partners with HSSE and Operations leadership to identify risks validate compliance and support corrective actions.
This position operates in office and field environments and requires frequent travel to service centers terminals customer sites and operational locations. The role requires collaboration with technicians field leadership operational leaders executive leadership and cross-functional teams while managing enterprise initiatives and time-sensitive technical service priorities.
This job description outlines the general nature and level of work performed by employees assigned to this position. It is not an exhaustive list of all responsibilities duties or qualifications required. Responsibilities may be modified based on business needs and organizational requirements.
EEO Statement
Pinnacle Propane LLC is dedicated to employing and maintaining a diverse team. We take pride in being an Equal Opportunity Employer ensuring decisions are made irrespective of race color ethnicity national origin sex sexual orientation gender identity religion age disability veteran status genetic information or any other characteristics safeguarded by state or federal law.
Pinnacle Propane LLC complies with the laws and regulations set forth in the EEO is The Law poster.
Additionally Pinnacle Propane is dedicated to providing reasonable accommodations for job applicants with disabilities. Should you require assistance or an accommodation during the application process due to a disability kindly email
Pinnacle Propane strives to ensure its careers website is accessible to everyone including individuals with disabilities. If you encounter any difficulties accessing Pinnacle Propanes careers website please reach out to us at so that we can offer the information or assistance you need through alternative methods and/or discuss a reasonable accommodation for the application process.
Required Experience:
Director
