Director of Client Services
Job Location:
Orlando, FL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
ABOUT GREYSTAR
Greystar is a leading fully integrated global real estate platform offering expertise in property management investment management development and construction services in institutional-quality rental housing. Headquartered in Charleston South Carolina Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America Europe South America and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States managing over one million units/beds globally. Across its platforms Greystar has nearly $79 billion of assets under management including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more visit .
JOB DESCRIPTION SUMMARY
Executes the Companys strategy related to new business development and client satisfaction by leading and coordinating activities initiatives and programs that promote the Companys growth and ensure client satisfaction and retention.JOB DESCRIPTION
- Maintains and manages ongoing relationships with the Companys existing clients ensuring on-going communication with client representatives requesting and reviewing client feedback regarding the Companys performance and service addressing and resolving client complaints concerns issues and requests and responding quickly and with urgency to provide reports updates and other information of interest and need to clients.
- Leads and coordinates initiatives activities and strategies for new business/market development by identifying potential clients cultivating relationships soliciting business creating and presenting formal business proposals and following up to consummate the business transaction.
- Provides input into the establishing annual business goals and budgets for the client services group by projecting potential new clients and related management fees and provides regular progress reports to track changes in projections timing and anticipated fees.
- Executes the Companys new business development strategy by monitoring and analyzing market information and trends for opportunities and potential threats preparing detailed reports for senior management and making recommendations on actions for securing the Companys business relationship with clients and/or the Companys market position.
- Establishes internal communication networks and client relationship management systems to promote the exchange of information among team members related to client activities decisions and issues and ensure effective management of the client communication process.
- Develops and distributes communication materials brochures promotional literature and other collateral material to current and future clients to provide information about the Company proactively announce future trends and direction and promote the Company its offerings services and benefits.
- Coordinates implements and finalizes due diligence assignments and acts as liaison with brokers for new fee management business opportunities.
- Improves client service and customer satisfaction by gathering client feedback through surveys and other tools reviewing input and survey results identifying themes and issues and proposing and implementing innovative and cost-effective solutions.
- Completes various human resources financial administrative and other reports and analysis and performs other duties as assigned or as necessary.
Minimum Qualifications
- Bachelors degree in Business Real Estate Marketing or a related field or equivalent experience.
- 5 years of experience in business development client services asset management operations or a related multifamily real estate leadership role.
- Demonstrated experience generating leads developing new business opportunities and managing a sales pipeline.
- Proven ability to deliver presentations and communicate effectively with owners investors and executive stakeholders.
- Experience managing multiple projects opportunities and priorities simultaneously in a fast-paced environment.
- Strong organizational skills with the ability to manage complex workflows and competing demands.
- Excellent written verbal and interpersonal communication skills.
- Proven ability to build and maintain strong client relationships.
- Previous multifamily business development client services or advisory experience.
- Demonstrated success leading RFP responses client pitches and new business pursuits.
- Experience negotiating property management agreements (PMAs).
- Knowledge of multifamily operations development pre-development services and consulting engagements.
- Track record of successfully winning and retaining management business.
- Experience partnering with legal teams ownership groups and executive stakeholders during contract negotiations.
- Strong strategic thinking skills with the ability to evaluate opportunities and provide recommendations to clients.
- Proven ability to influence stakeholders build consensus and navigate complex negotiations while maintaining positive business relationships.
- Executive presence with the ability to represent the organization in high-profile client meetings and industry events.
- Demonstrated ability to drive opportunities from initial lead through contract execution and implementation.
Additional Compensation:
Many factors go into determining employee pay within the posted range including business requirements prior experience current skills and geographical location.
- Corporate Positions:Inaddition to the base salary this role may be eligible to participateina quarterly or annual bonus program based onindividual and company performance.
- Onsite Property Positions:Inaddition to the base salary this role may be eligible to participatein weekly monthly and/or quarterly bonus programs.
Robust Benefits Offered*:
- Competitive Medical Dental Vision and Disability & Lifeinsurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation 4 personal days 10 sick days and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness Accident HospitalIndemnity PetInsurance and Legal Plans.
- Charitable giving program and benefits.
*Benefits offered for full-time employees. For Union and Prevailing Wage roles compensation and benefits may vary from the listedinformation above due to Collective Bargaining Agreements and/or local governing authority.
Greystar will consider for employment qualified applicants with arrest and conviction records.
Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability genetic information military or veteran status or any other characteristic protected by applicable law.
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging and all communication will come from official Greystar email addresses (@). If you receive suspicious requests please report them immediately to
Required Experience:
Director
About Company
At Greystar, we offer apartments in desirable locations near shopping, dining, and workplaces. Browse through our wide selection of apartments for rent and find your dream home today.
