Director – North American Sales Performance and Field Enablement

The Director of Sales Performance and Field Enablement is responsible for transforming how our teams sell grow and engage with partners across the North American Markets. This role bridges the gap betweenformal training and applied field execution ensuring that field sales and outbound engagement teams are equipped to have the knowledge skills tools and support needed to perform effectively and deliver measurable results. 

This position translates learning into sales performance field empowerment and measurable growth. The Director serves as a strategic partner facilitator and performance consultant who identifies opportunities prioritizes initiatives and drives solutions from concept through delivery and evaluation. This role is responsible for assessing field needs designing and developing learning experiences and enablement resources delivering programs and measuring impact to ensure meaningful behavior change and business results. 

This role reports tothe Senior Director North American Partner Continuing Education Programsto ensure ongoing alignment between overarching curriculum design field enablement and sales performance initiatives and opportunities. 

This is a remote position open to candidates across the United States or Canada. If youre based in the Greater Seattle Area you will have a hybrid remote/in-office schedule that requires you to work from our casual pet-friendly office 3 days a week. 

Key Responsibilities 

Field Sales Enablement & Coaching 

• Design develop and deliver applied learning experiences including scenario-based workshops live coaching role-plays and reinforcement strategies focused on real partner interactions. 
• Hostoffice hours peer forums and skill-building sessionsaddressing current challenges in veterinary breeder and shelter engagement. 
• Partner with North American sales leaders including Regional Sales Directors as well as Territory Partnersto identify needs prioritize development opportunities and strengthen same-store and new-store growth.  
• Proactively recognize trends skill gaps and emerging opportunities through field observation stakeholder feedback and performance data translating those insights into targeted learning and enablement solutions.  

Partnership with Continuing Education Programs 

• Collaborate with the Senior Director North American Partner Continuing Education Programs to identify learning priorities and align development initiatives with organizational goals. 
• Lead the design development implementation and continuous improvement of field development programs including monthly webinars regional training experiences sales enablement resources sales effectiveness programs and onboarding. 
• Translate business needs and educational objectives into practical tools experiences and resources that drive measurable field performance improvements. 

Sales & Growth Optimization 

• Instill aSales Sales Sales / Grow Grow Growculture across all sales and partner-facing functions. 
• Reinforce the strategic use of tools like theveterinary portal practice value model and print resources to enhance partner engagement and experience. 
• Develop learning and enablement strategies that support organizational priorities product launches hospital-facing initiatives incentive programs and growth-focused field behaviors. 
• Equip teams to leverage consultative selling effective discovery objection handling and relationship-building techniques that drive partner engagement conversion and growth. 

Measurement & Continuous Improvement 

• Track key metrics tied to performance lift lead growth footprint growth resource adoption conversion rates engagement levels and partner adoption. 
• Identify emerging opportunities performance risks capability gaps and trends  proactively recommending and implementing enablement strategies and solutions that improve business outcomes. 
• Evaluate performance trends competing business needs and organizational priorities to recommend and prioritize development initiatives with the greatest potential impact. 
• Partner with Market and Outbound Engagement leadership to measureprogram impact evaluation ROI and continuously improve enablement efforts. 

Qualifications 

• 10 years insales enablement partner growth or performance coaching ideally withinanimal health pet insurance or related industries. 
• Strong record of identifying business needs and turning training coaching and enablement solutions into measurable sales results. 
• Proven ability to collaborate across departments and levels of leadership. 
• Strong facilitator coach and communicator who thrives in dynamic partner-driven environments. 
• Demonstrated experience in instructional design and adult learning with the ability to independently assess needs and create effective instructor-led virtual blended and on-demand learning solutions. 
• Data-driven and adept at assessing performance metrics identifying opportunities influencing decisions measuring impact and informing strategy. 
• Strong prioritization skills with the ability to balance multiple initiatives and drive work from concept through execution.  

Leadership Competencies 

• Field-Centric Mindset:Keeps the needs of field sales and partner teams at the center of every initiative. 
• Sales Growth Orientation:Translates learning into real-world revenue and engagement gains. 
• Collaborative Leader:Works cross-functionally with continuing education operations and sales teams to ensure consistency and impact. 
• Coach at Heart:Focused on people growth and performance through mentorship and applied skill-building. 
• Innovator:Always seeking new ways to engage enable and elevate. 
• Performance Catalyst: Recognizes opportunities turns ideas into practical solutions and maintains momentum from concept through delivery to achieve meaningful results. 

Compensation:

• The pay range for this position is $130000 - $145000 USD on a full-time schedule.
• Along with base salary Trupanion employees may be eligible for monthly bonuses.
• We want all employees to be invested in Trupanions success so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

Additional Information :

Benefits and Perks:

• Full medical dental and vision benefits at no cost to the employee
• Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)
• Five-week sabbatical after five years of employment
• Open casual pet-friendly and fun office environment
• Free medical health insurance for your pet (1 dog or cat)
• Paid time off to volunteer at nonprofit organizations
• Seattle Office Amenities: Free on-site gym free dog walking services for office pets during business hours free parking and paid ORCA cards.

For more information about Trupanion visit more about how Trupanion has revolutionized our industry and the reimbursement model: is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds abilities perspectives and skills.

We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process perform essential job functions and receive other benefits and privileges of employment. Please contact us to request accommodations.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Remote Work :

Yes

Employment Type :

Full-time