Director, Mobile Platform Engineering

About the role: 

Lead a world-class Mobile Platform Engineering organization at ServiceNow that powers AI-native enterprise experiences across iOS and Android. This leader will hire exceptional mobile and AI talent establish an AI-forward engineering culture and deliver scalable mobile platform capabilities for purpose-built enterprise applications. 

Lead Mobile Platform Strategy and Execution 

• Own the technical roadmap for enterprise mobile platform capabilities across Android and iOS. 
• Establish and run on-call rotations incident response processes and a blameless postmortem culture that drives reliability improvements.
• Define reusable frameworks SDKs and platform patterns that accelerate application development across multiple product teams. 
• Partner with Product Design AI Infrastructure and Business leaders to deliver differentiated mobile experiences. 
• Drive excellence in performance reliability security scalability and operational rigor across the mobile platform. 

Architect Enterprise Mobile Experiences 

• Design mobile platform capabilities for purpose-built enterprise applications across customer service field service operations and productivity workflows. 
• Lead architecture for synchronization offline-first experiences notifications inbox experiences real-time interactions and workflow execution. 
• Ensure applications perform reliably in low-connectivity and offline environments while meeting enterprise-grade security privacy and compliance requirements. 
• Create seamless experiences across mobile clients AI services platform capabilities and enterprise workflows. 

Provide Technical Leadership 

• Lead critical architecture reviews and complex technical decisions across mobile platform integration and application layers. 
• Own the mobile build and delivery pipeline including CI/CD reliability build speed and test infrastructure.
• Establish standards for observability telemetry mobile performance benchmarking release quality and production readiness. 
• Mentor Engineering Managers Staff Engineers Principal Engineers and senior technical contributors. 
• Advance mobile innovation through AI-enabled workflows modern development practices and strong engineering fundamentals. 

Qualifications :

• 12 years of software engineering experience with significant experience leading mobile engineering organizations (Android and iOS). 
• 3 years leading engineering managers or multi-team organizations. 
• Strong technical depth in mobile architecture APIs distributed systems cloud-native services networking security data synchronization and MAM/MDM enterprise integrations.
• Track record building and scaling enterprise-grade mobile applications or mobile platforms used at large scale. 
• Experience managing Engineering Managers and senior technical leaders.

Specific AI skills we value 

• Experience building or integrating generative AI LLM-powered experiences AI agents or copilots into mobile or enterprise applications. 
• Working knowledge of RAG prompt engineering agent orchestration tool use evaluation frameworks guardrails and AI safety principles. 
• Familiarity with AI platforms and frameworks such as Azure AI OpenAI Anthropic Gemini LangChain Semantic Kernel or comparable ecosystems. 
• Understanding of on-device AI patterns small language models speech or vision models real-time inference constraints and mobile latency tradeoffs. 
• Experience applying AI to engineering productivity including code generation test generation automated review incident analysis or quality automation. 
• Ability to translate emerging AI capabilities into practical secure enterprise-grade mobile workflows. 

For positions in this location we offer a base pay of $199900-$348400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time