Director Learning Content Development and Content Operations

About the Role:

This role is an exciting opportunity for a preferably CPA qualified individual to join a dynamic team and make a real difference. You will lead the Associations technical writing and editing teams. The team communicates our products and services to our members and clients so they can improve their skills and improve the accounting profession overall.

Together you will deliver scalable learning assessment editorial technical publications and knowledge content. You will partner Learning Product Management to translate our portfolio strategy into executable content delivery. This partnership leads Agile governance content capacity planning AI-enabled workflows and continuous improvement. The goal of these efforts is to improve speed to market quality and outcomes.

You will report to the Senior Director of Learning Online Events and Techical Publications and lead a team of up to 20. You will use a hybrid work schedule from our offices in Durham NC.

You Will:

• Lead a the Learning Content Development team following the Associations Management Charter including coaching performance management capacity planning prioritization and development of the team members.
• Partner with the Director Learning Product Management to translate portfolio strategy roadmap priorities Association programs and product vision executable content development plans that align with our requirements.
• Oversee the development and continuous improvement of learning and assessment content to ensure products meet agreed scope quality timing cost compliance and delivery requirements.
• Establish and manage content development standards editorial practices technical writing expectations and documentation protocols and content operational governance across assigned learning portfolios.
• Ensure learning and assessment content is accurate current commercially viable learner ready and with care for product requirements credential pathways certificates badges and other portfolio priorities.
• Partner with Learning Product Management Project Management SMEs Technical Publications Operations Commercial CaPs and other partners. This collaboration resolves delivery dependencies capacity constraints execution risks scope questions and delivery issues.
• Support innovation in learning products by promoting scalable technology-supported scalable technology-supported content development practices including appropriate use of AI automation templates tools and process improvements. Grow scalable content operations through standard processes AI automation and continuous improvement
• Champion design of blended learning experiences that are high quality personalized and streamlined. These experiences guide new business models across a variety of modalities and technology-enhanced programs. These programs achieve outcomes promote positive behavior change and solve our needs.
• Partner with Learning Design to improve the learner experience strategy.