Director, IT Global Customization Technology

At YETI we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here youll have the opportunity to create exceptional meaningful work and problem solve with innovative team members by your side. Together youll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD.

About the Role

The Director IT Global Customization Technology provides strategic leadership for YETIs global customization capabilities with accountability for product strategy technology roadmap delivery execution platform reliability operational performance vendor partnerships and organizational effectiveness.

This leader partners closely with Digital Commerce Operations Manufacturing Customer Experience Supply Chain and enterprise technology teams to deliver scalable personalization capabilities that improve customer experience support operational efficiency and enable future business growth.

The Director leads a cross-functional team of product owners business analysts engineers QA professionals Scrum Masters and external partners responsible for advancing the Customization platform and related initiatives. The role is expected to provide leadership for visual customization evolution QA modernization Agile delivery practices and enterprise technology integration efforts.

What Youll Do

Technology Strategy & Leadership

• Define and execute the multi-year Customization technology strategy aligned to Consumer Technology and business objectives.
• Develop integrated technology products and operational plans supporting growth customer experience and manufacturing scalability.
• Establish platform investment priorities and technology modernization roadmaps.
• Drive innovation in product configuration personalization workflow automation and digital customer experiences.
• Partner with executive leadership to align technology investments with business priorities.

Product Portfolio Ownership

• Own the Customization technology portfolio roadmap and prioritization model.
• Govern demand intake prioritization funding recommendations and capacity allocation.
• Ensure delivery efforts align with measurable business outcomes.
• Balance innovation investments platform stability technical debt reduction and operational excellence.
• Partner with Digital Commerce Operations Manufacturing and Customer Experience leaders to establish strategic priorities.

Delivery & Program Governance

• Provide executive sponsorship and governance for major Customization initiatives.
• Establish delivery frameworks roadmaps milestones and success metrics.
• Ensure effective risk management dependency management and executive reporting.
• Drive Agile maturity and continuous improvement across teams.
• Monitor portfolio health delivery performance and realization of business value.

Operational Excellence

• Own platform reliability scalability performance and support effectiveness.
• Establish service-level objectives and operational performance measures.
• Drive continuous improvement of support processes release management and quality controls.
• Ensure compliance with security architecture governance and change-management standards.
• Lead incident review and root-cause remediation efforts.

Financial & Resource Management

• Develop annual budgets workforce plans and investment recommendations.
• Manage vendor and partner relationships supporting the Customization ecosystem.
• Evaluate sourcing strategies including contractor and near-shore resources.
• Ensure efficient allocation of technology resources and budget.
• Build and present business cases supporting strategic investments.

Organizational Leadership

• Lead and develop a high-performing Customization technology organization.
• Establish organizational objectives and performance expectations.
• Build leadership capabilities across managers Scrum Masters Product Owners and technical leads.
• Drive employee engagement talent development succession planning and workforce capability growth.
• Foster a culture of accountability innovation customer focus and continuous improvement.

What You Bring

Required

• Bachelors degree in information systems Computer Science Engineering Business or related field.
• Greater than 12 years of progressive technology leadership experience.
• Greater than 8 years leading managers and cross-functional technology teams.
• Experience leading digital products eCommerce customer-facing platforms or manufacturing technology solutions.
• Demonstrated success managing technology portfolios budgets and strategic initiatives.
• Strong executive communication and stakeholder management skills.

Preferred

• Experience with product customization personalization or product configuration platforms.
• Experience supporting eCommerce and manufacturing ecosystems.
• Agile Product Management or SAFe certifications.
• Experience leading global and distributed teams.
• Experience with AI-enabled customer experiences and digital product innovation.

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Benefits & Perks:

Click here to learn about the benefits and perks we offer at YETI.

YETI is proud to be an Equal Opportunity Employer.

Our commitment to creating a diverse equitable and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at applicants for employment will be considered without regard to an individuals race color sex gender identity gender expression religion age national origin or ancestry citizenship physical or mental disability medical condition family care status marital status sexual orientation genetic information military or veteran status or any other basis protected by federal state or local laws.

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