Director, Intelligent Platforms

McKesson is seeking a strategic and results-oriented Director Site Reliability Engineering & Operational Intelligence to lead enterprise-scale reliability observability and operational transformation initiatives. This leader will drive the vision strategy and execution of modern operations capabilities across observability platforms infrastructure automation AI-enabled operations and service reliability practices.

The role provides leadership across multiple teams and functions partnering with business and technology executives to improve service availability operational efficiency and customer outcomes through data-driven decision making automation and continuous improvement. This position aligns with Director-level leadership responsibilities for enterprise strategy governance workforce development and operational excellence.

• Define and execute enterprise strategies for Site Reliability Engineering (SRE) Operational Intelligence and Observability.
• Lead teams responsible for Dynatrace Datadog LogicMonitor Prometheus distributed tracing monitoring and event correlation platforms.
• Drive proactive operations through observability insights predictive analytics automation and AI-driven operational improvements.
• Establish governance standards metrics and service reliability objectives across technology platforms.
• Lead Infrastructure as Code (Terraform) and Configuration Management (Ansible) adoption to improve scalability consistency and resilience.
• Partner with engineering cloud security and business leaders to deliver highly available secure and performant services.
• Manage strategic roadmaps budgets investments vendor relationships and operational portfolios.
• Develop high-performing teams through coaching succession planning leadership development and servant leadership practices.

• 12 years of professional experience with 4 years of people leadership experience in enterprise technology organizations.
• Bachelors degree or equivalent professional experience.
• Experience leading Site Reliability Engineering (SRE) Platform Engineering Operations Engineering Infrastructure Engineering or Observability functions.
• Hands-on experience with observability platforms such as Dynatrace Datadog LogicMonitor or Prometheus.
• Experience implementing Infrastructure as Code (Terraform) and configuration management solutions such as Ansible.
• Proven experience leading enterprise-scale operational transformation automation and reliability initiatives.
• Experience managing budgets strategic roadmaps vendors and cross-functional technology programs.
• Demonstrated ability to influence senior executives and lead large-scale organizational change.

• Experience with AIOps and MLOps platforms.
• Knowledge of Generative AI LLMs Prompt Engineering and AI-assisted operational workflows.
• Experience with distributed tracing technologies and event correlation solutions.
• Understanding of RAG (Retrieval-Augmented Generation) architectures and vector database technologies.
• Experience developing operational analytics predictive monitoring and intelligent automation capabilities.
• Cloud platform experience across Azure AWS or Google Cloud Platform.
• Experience building self-healing infrastructure and autonomous operations capabilities.
• Advanced expertise in executive communication strategic planning and enterprise governance.

• Hybrid or remote work arrangement based on business needs and organizational policy.
• Occasional travel (up to 15%) for leadership planning and stakeholder engagement activities.
• Ability to participate in virtual and in-person meetings and work with distributed teams across multiple time zones.
• Standard office and computer-based work requirements.