Director, Implementation Services

• Atlanta
• Hybrid

Job Description

About MTech Systems

MTech Systems is a global AI-powered FarmTech SaaS leader supporting the poultry and live animal protein industry. Our mission is to help producers make smarter data-driven decisions by unifying complex operations into one intelligent connected platform.

If youre passionate about building high-performing teams delivering enterprise software at scale and shaping the future of SaaS delivery we want to meet you.

About the Role

We are seeking an execution-focused Director Implementation Services to lead and scale enterprise SaaS delivery across North America with a strong mandate to expand into a global operating model (LATAM EMEA).

This leader will own the end-to-end implementation lifecyclefrom customer onboarding through go-live and hypercareensuring successful delivery of complex multi-month to multi-year enterprise deployments.

This is a highly visible hands-on leadership role ideal for someone who thrives in ambiguity brings strong process discipline and can elevate delivery teams into a best-in-class Professional Services organization.

What Youll Do

Own Enterprise Implementation & Delivery

• Lead execution of enterprise SaaS implementations across a global customer base
• Oversee delivery from project kickoff through go-live stabilization and hypercare
• Ensure success across requirements validation system configuration integrations and deployment readiness
• Serve as the escalation point for critical customer issues and delivery risks

Drive Operational Excellence

• Standardize implementation processes to improve scalability and efficiency
• Establish governance frameworks (KPIs SLAs milestones resource planning)
• Build a metrics-driven delivery model focused on quality cycle time and customer outcomes
• Partner cross-functionally with Product Engineering Customer Success and Support

Lead & Scale Global Teams

• Lead a distributed organization (50 team members across NA LATAM EMEA)
• Develop regional leaders and frontline managers
• Build a high-performance culture focused on accountability execution and continuous improvement

Own Customer Relationships

• Partner with enterprise customers on complex long-duration implementations (6 monthsmulti-year)
• Manage executive-level expectations in high-stakes environments (ERP finance operations systems)
• Collaborate with Sales and Customer Success to drive onboarding success and long-term retention

Solve High-Impact Delivery Challenges

• Lead resolution of escalations resource constraints and delivery gaps
• Act as a hands-on problem solver in high-risk or strategic programsLead execution of enterprise SaaS implementations across a global customer base