Director, HR Global Shared Services

At H&P our people are our strength.

JOB SUMMARY:

The Director of Global HR Shared Services leads the strategy governance and delivery of scalable HR operations across the employee lifecycle. The role owns the shared service model for employee experience using self-service global Tier 0 and Tier 1 delivery automation AI analytics and continuous improvement to strengthen service quality compliance efficiency and business value.

RESPONSIBILITIES:

The following items represent the essential functions and accountabilities for this position. This description is not all-inclusive and responsibilities may change as business needs evolve. Regular and reliable attendance is required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Lead the enterprise Global HR Shared Services strategy tiered operating model governance service portfolio and roadmap to support business growth acquisitions workforce expansion and evolving organizational needs.

• Own and continuously improve the global HR service delivery model including employee experience self-service case management knowledge management Tier 0/Tier 1 support automation and AI-enabled solutions.

• Lead and develop Global HR Shared Services teams across employee support workforce administration recruiting operations total rewards learning operations HR technology support and other services within scope.

• Own global HR service performance including SLAs employee satisfaction case quality self-service adoption knowledge utilization operational efficiency compliance and capacity.

• Lead global HR technology strategy workflow optimization integrations reporting data quality and digital employee experience improvements.

• Ensure compliance with employment requirements company policies data privacy and security records management internal controls and audit expectations.

• Use service data employee feedback analytics and root cause analysis to improve outcomes identify risk and guide investment decisions.

• Lead transformation and continuous improvement initiatives using disciplined prioritization project management change management and benefits realization.

• Manage budgets vendors workforce capacity sourcing strategies and resources to align service delivery with demand and measurable value.

• Build a high-performing culture focused on accountability succession planning leadership development employee focus and continuous improvement.

• Communicate service performance employee experience insights operational risks transformation progress and recommendations to HR and executive leadership.

• Perform other duties as assigned.

KNOWLEDGE SKILLS & ABILITIES (KSA)

The Director is expected to demonstrate advanced capability in the following areas:

OPERATIONAL EXCELLENCE

• HR shared services tiered delivery case management service-level management quality assurance workforce planning and employee lifecycle operations.

• HR technology workflows integrations automation AI enablement data governance and operational controls.

• Ability to balance employee experience speed quality efficiency compliance data integrity and risk.

EMPLOYEE FOCUS & CONTINUOUS IMPROVEMENT

• Employee-centered service design knowledge management self-service and digital experience improvement.

• Process improvement project and change management transformation leadership and sustainable value creation.

• Exceptional communication customer service empathy and stakeholder management.

PROBLEM SOLVING & ANALYTICS

• Advanced analytical financial root cause analysis and structured problem-solving skills.

• Ability to translate service workforce financial and employee data into business cases and executive recommendations.

LEADERSHIP

• Proven ability to lead and develop high-performing teams in a complex global service environment.

• Strong executive presence business acumen influence collaboration and ability to translate enterprise strategy into scalable solutions.

EDUCATION & EXPERIENCE

• Bachelors degree in Human Resources Business Management or a related field or equivalent education and experience.

• 10 or more years of broad progressive HR experience including significant HR operations or shared services experience.

• Demonstrated experience in HR transformation enterprise HCM optimization analytics automation knowledge management and organizational change.

• Professional certification such as SHRM-SCP SPHR PMP Lean Six Sigma or equivalent is preferred.

TRAVEL:

Periodic travel based on business leadership implementation and operational needs. Some travel will be international.

Corporate and operating locations vendor or partner sites and other locations as business needs require.

WORKING RELATIONSHIPS/CONTACTS:

Internal facing: HR and business leadership HR partners and COEs Finance Legal Compliance IT Communications managers and employees. Approximate interaction: 90%.

External facing: Vendors consultants auditors outside counsel benefits partners and regulators as required. Approximate interaction: 10%.

Supervision of Others - Yes.

REQUIRED TRAINING within 90-180 DAYS of HIRE:

• Company orientation and required ethics privacy information security records management safety and compliance training.

• HR Shared Services operating model service catalog governance tiered delivery SLAs escalation protocols and standard operating procedures.

• Workday case management knowledge management reporting analytics financial controls vendor management and other role-specific systems and processes.

This description is not intended to be all-inclusive and does not limit managements right to assign additional responsibilities. Regular and reliable attendance is an essential function of the role. Reasonable accommodation may be made in accordance with applicable laws.

WORKING CONDITIONS:

Work is normally performed in a climate-controlled office or approved remote-work environment. Noise level is generally moderate and consistent with a normal office setting. Work requires frequent computer telephone and virtual meeting use. Periodic travel may involve office operational or field locations where local safety requirements apply.

PHYSICAL DEMANDS:

Work is primarily performed from a seated position with intermittent standing and walking. The role requires vision hearing speaking finger dexterity and eye-hand coordination for computer use document review virtual meetings and in-person communication. The employee may occasionally lift or carry typical office materials and must be able to travel as business needs require.

Thank you for your interest in joining our team!