Director, Global Partner Experience

Here at Appian our values of Intensity and Excellence define who we are. We set high standards and live up to them ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment holding ourselves and each other accountable to achieve the best results. When you join Appian youll be part of a passionate team dedicated to accomplishing hard things together.

The Director Global Partner Experience is a critical high-visibility role responsible for defining and executing the end-to-end journey for Appians global partner ecosystem. This leader acts as the central hub of partner enablement ensuring Appian partners receive a consistent friction-free experience world-class enablement resources and clear accelerated paths to proficiency across their sales technical pre-sales and delivery functions.

You will establish the Partner Enablement Center of Excellence (CoE) strategically aligning enablement efforts across Sales Solutions Consulting (Pre-Sales) Product and Professional Services (Delivery) to maximize partner-led revenue speed up time-to-productivity and drive successful customer outcomes globally.

Key Responsibilities:

As the leader of the Central Function your responsibilities will focus on strategy governance experience design and content curation:

• Strategy & Governance: Define the global Partner Experience & Enablement Charter mission and operating model. Establish and lead the Partner Enablement Council (PEC) managing the centralized strategy with decentralized content ownership.

• Partner Experience (PX) Design: Design and continuously map the partners complete lifecycle and enablement journey (from recruitment to advanced competency). Ensure a unified world-class digital experience through the Partner Portal/LMS and drive the adoption of new enablement technologies.

• Program Ownership: Design and manage foundational global programs including the Global Partner Onboarding curriculum the strategic Certification Frameworks tied to partner tiers and the annual Train-the-Channel summit.

• Content Curation & Publishing: Own the centralized content taxonomy version control and publishing process. Act as the final quality gate to ensure all partner-facing content is accurate consistent and relevant.

• Metrics & Reporting: Own the top-level Enablement KPIs. Implement the reporting framework and regularly communicate partner experience impact and performance metrics to senior leadership and the Partner Channel organization.

About You:

• Bachelors Degree in a related field

• 7 years of progressive experience in Partner Enablement Channel Sales Strategy or Field Enablement within a high-growth SaaS or Enterprise Software company.

• 3 years in a leadership role responsible for a global or centralized enablement function.

• Proven track record of designing launching and scaling complex global partner enablement programs (Onboarding Certification Tiered Requirements Leveraging AI to Scale).

• Expertise in Partner Lifecycle Mapping and translating partner needs into high-impact enablement programs.

• Deep familiarity with LMS/Partner Portal/AI technologies and content management best practices (taxonomy version control Personalization Scale).

• Exceptional leadership and communication skills with the ability to lead influence and drive alignment across functional teams (Sales Product Services) in a dotted-line reporting structure across teams.

• Demonstrated ability to use data (KPIs PSAT Content Utilization) to measure program effectiveness and drive continuous improvement.

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Tools and Resources

• Training and Development: During onboarding we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities including our leadership program tailored for new and aspiring managers a comprehensive library of specialized department training through Appian University skills based training and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: Well immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social educational and outreach activities to connect with Appianites and larger initiatives throughout the company.

Benefits

Appian offers a comprehensive benefits package designed to support your health wellbeing and financial future. Benefits may include health coverage Employee Assistance Program (EAP) with free mental health support life and disability insurance an Employee Stock Purchase Program (ESPP) a retirement/pension plan wellness dollars tuition reimbursement family-forming benefits and more. Benefits vary by countryplease ask your Talent Acquisition contact for details specific to the location you are applying to.

About Appian

Appian provides AI automation for mission-critical work. We automate complex processes in large enterprises and governments. Our platform is known for its unique reliability and scale. Weve been automating processes for more than 25 years and understand enterprise operations like no one else. For more information visit . Nasdaq: APPN

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