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About the team and the role

As Director Global Crisis Resources you will lead global programs. These programs help eBay anticipate prepare for address and bounce back from critical incidents operational disruptions and new international threats.

Reporting within Enterprise Management Resources or EMR this leader will establish the strategy governance and operating model for crisis management intelligence investigations enterprise resilience and program integration. The Director will bring these capabilities together into a coordinated intelligence-led function that provides timely situational awareness supports effective decision-making and strengthens organizational preparedness!

The successful candidate will be a strategic and experienced leader who combines crisis leadership operational rigor prudent decision-making and strong business insight. This individual will use intelligence data scenario planning and cross-functional partnerships to help protect eBays people sustain business operations and safeguard the companys reputation in an increasingly complex global environment!

What you will accomplish

Strategic Leadership and Governance

• Define and complete the long-term vision strategy and operating model for Global Crisis Resources.

• Establish governance frameworks policies standards procedures and playbooks aligned with enterprise priorities risk tolerance and applicable regulatory requirements.

• Develop multi-year strategic plans objectives and key results performance measures and investment roadmaps that advance crisis preparedness and enterprise resilience.

• Translate enterprise risks and emerging global developments into actionable priorities for senior leaders and business partners.

• Provide strategic counsel and risk-based recommendations to executive leadership regarding geopolitical developments emerging threats operational disruptions and organizational resilience.

• Establish clear roles decision rights blocking issue protocols and accountability mechanisms across emergency response information analysis inquiry processes and continuity programs.

Global Intelligence and Situational Awareness

• Lead global intelligence crisis monitoring and operational insight functions.

• Establish and maintain an intelligence-led approach to global risk through threat monitoring collection analysis assessment and reporting.

• Assess geopolitical social environmental regulatory and operational developments that may affect eBays employees operations markets or reputation.

• Ensure intelligence products are timely relevant objective and tailored to the needs of executives crisis teams regional leaders and business functions.

• Develop processes for identifying indicators and warnings advancing emerging risks and supporting proactive business decisions.

• Deliver executive-level intelligence briefings strategic risk assessments incident updates and forward-looking analysis.

• Maintain productive relationships with intelligence providers government agencies law enforcement industry associations and peer organizations to strengthen awareness and response capabilities.

Crisis Management and Incident Response

• Lead the enterprise crisis management framework and coordinate the response to high-impact incidents across global operations.

• Establish and maintain crisis governance incident command structures executive response protocols and cross-functional coordination procedures.

• Serve as a senior crisis leader during significant events ensuring appropriate handling of blocking issues decision-making documentation communications and accountability.

• Coordinate response activities among the legal department personnel management public relations information technology privacy regulatory adherence business continuity regional leadership and other relevant collaborators.

• Ensure leaders receive accurate timely and decision-relevant information throughout an incident.

• Develop and maintain crisis management plans executive protocols blocking issue matrices communications procedures and event-specific playbooks.

• Support the management of incidents involving employee safety geopolitical instability civil unrest natural disasters public health emergencies operational disruption reputational risk and other enterprise-level events.

• Ensure effective transition from immediate incident response to business recovery follow-up actions and long-term risk mitigation.

Enterprise Resilience and Preparedness

• Lead enterprise resilience initiatives that strengthen eBays ability to anticipate withstand respond to and recover from disruption.

• Partner with business continuity technology resilience workplace supply chain and business leaders to coordinate preparedness and recovery planning.

• Design and direct scenario-planning sessions tabletop exercises simulations executive workshops and other preparedness activities.

• Develop realistic scenarios based on eBays risk profile operating model geographic footprint and emerging global conditions.

• Assess crisis and resilience capabilities through exercises maturity reviews benchmarking and performance analysis.

• Lead post-incident reviews and after-action processes to identify lessons learned corrective actions and opportunities for improvement.

• Track remediation commitments and ensure lessons learned are incorporated into plans procedures training and future exercises.

• Promote a consistent and scalable approach to crisis preparedness across regions functions and business units.

Investigations and Threat Assessment

• Provide leadership and governance for global investigations and threat-assessment programs within the Global Crisis Resources portfolio.

• Ensure investigations are conducted objectively consistently confidentially and in accordance with applicable laws and company policies.

• Oversee complex or sensitive matters involving threats employee safety concerns misconduct reputational exposure or business disruption.

• Partner closely with Legal Human Resources Employee Relations Compliance Privacy and other collaborators on investigative strategy case coordination and resolution.

• Establish consistent investigation protocols case-management standards blocking issue criteria documentation requirements and reporting practices.

• Support multidisciplinary threat-assessment processes and coordinated interventions involving employee or organizational risk.

• Identify trends and systemic issues arising from investigations and recommend preventive or corrective actions.

• Ensure investigative findings and threat assessments are translated into practical risk-based recommendations for business leaders.

Business Partnership and Executive Engagement

• Build trusted partnerships across Legal Human Resources Communications Technology Compliance Privacy Workplace Finance and business leadership teams.

• Serve as a strategic advisor to senior leaders before during and after critical incidents.

• Deliver concise executive briefings decision papers risk assessments and recommendations during routine operations and high-pressure events.

• Influence enterprise decision-making by connecting intelligence and crisis insights to business strategy market activity workforce considerations and operational priorities.

• Establish clear communication channels and operating relationships with regional leaders and functional response teams.

• Foster a culture of preparedness accountability collaboration sound judgment and continuous learning.

• Represent eBay in relevant external forums industry working groups and public-private partnerships.

Mergers Acquisitions and Strategic Growth

• Lead crisis intelligence and resilience due diligence for mergers acquisitions strategic partnerships market expansion and other corporate development initiatives.

• Provide geopolitical operational workforce and reputational risk assessments to support investment and acquisition decisions.

• Evaluate the crisis preparedness investigative capabilities resilience practices and risk exposure of potential acquisition targets.

• Develop integration plans that incorporate acquired companies into eBays emergency response information analysis investigative and resilience frameworks.

• Partner with Corporate Development Legal Human Resources Compliance and business leaders to identify and manage transition risks.

• Establish post-acquisition achievements governance requirements and performance measures to support successful integration.

Organizational Leadership

• Lead budget planning prioritization vendor management workforce planning and organizational composition for the Global Crisis Resources division.

• Build develop and retain a high-performing distributed team through mentoring succession planning leadership development and clear performance expectations.

• Establish performance metrics and accountability mechanisms that demonstrate preparedness operational effectiveness and measurable business value.

• Ensure resources are aligned with eBays highest-priority risks and enterprise objectives.

• Manage external service providers and intelligence partners through clear performance standards governance and financial oversight.

• Promote an inclusive high-performance culture that encourages innovation collaboration ownership integrity and continuous improvement.

• Develop future leaders and ensure the function has appropriate succession and continuity plans.

Success in this role will be demonstrated through:

• Strengthened enterprise crisis preparedness and improved organizational stability.

• Effective leadership and coordination of critical incidents and high-risk events.

• Earlier identification and communication of emerging threats and operational risks causing blocking issues.

• Timely relevant and actionable intelligence that supports executive decision-making.

• Strong executive confidence in handling emergencies gathering intelligence conducting investigations and resilience capabilities.

• Effective cross-functional coordination during incidents and exercises.

• Demonstrated improvement resulting from after-action reviews exercises and maturity assessments.

• Consistent investigation and threat-assessment standards across regions and business functions.

• Successful integration of acquisitions and strategic business initiatives into eBays crisis and resilience frameworks.

• High levels of team engagement retention capability development and leadership readiness.

• Measurable improvement in governance operational effectiveness and program maturity.

What you will bring

Required

• Bachelors degree or equivalent experience in Emergency Management Intelligence Studies Business Administration Public Administration Criminal Justice International Relations Political Science Risk Management or a related field.

• 10 years of progressive experience in emergency response intelligence gathering investigative work business continuity enterprise resilience enterprise risk management government military or law enforcement environments.

• 5 years of leadership experience managing global or enterprise-scale teams programs or capabilities.

• Demonstrated experience leading multidisciplinary programs spanning crisis management intelligence investigations governance incident response and resilience.

• Experience leading complex global incidents executive crisis teams emergency response activities or business continuity coordination.

• Strong knowledge of geopolitical risk threat intelligence intelligence analysis methodologies crisis management frameworks and enterprise risk principles.

• Experience developing crisis governance frameworks incident-management protocols playbooks exercises and after-action processes.

• Experience managing sensitive investigations and multidisciplinary threat-assessment activities in partnership with Legal and Human Resources.

• Proven ability to influence executive collaborators and lead cross-functional initiatives in complex global organizations.

• Demonstrated ability to make sound decisions and communicate clearly during ambiguous fast-moving and high-pressure situations.

• Strong financial organizational and operational management experience including budget ownership resource planning and vendor oversight.

• Exceptional written and verbal communication skills executive presence discretion and stakeholder-management capabilities.

• Ability to handle confidential and sensitive information with sound judgment and integrity.

Preferred Qualifications

• Advanced degree or equivalent experience in emergency management international relations intelligence business public administration risk management or a related field.

• Experience supporting mergers acquisitions market expansion and post-acquisition integration.

• Experience working within a large multinational technology ecommerce financial services or highly regulated organization.

• Experience working across multiple regions cultures and regulatory environments.

• Relevant industry certifications such as CPP PCI PSP CFE CBCP MBCI PMP CISSP or equivalent.

• Experience building or transforming global emergency response intelligence investigation or enterprise resilience programs.

• Established relationships with relevant government intelligence law-enforcement public-private partnership or industry organizations.

Working Conditions

• Up to 25% domestic and international travel may be required for leadership meetings exercises incident support program reviews and central initiatives.

• The role may require availability outside standard business hours during significant incidents or emerging global events.

• The position requires the ability to operate effectively in high-pressure situations involving incomplete information competing priorities and senior executive engagement.

Additional Details

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

Remote roles are not eligible for U.S. visa sponsorship.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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