Director, Digital Product and Experience

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Digital Marketing

Job Sub Function:

Digital Product Management

Job Category:

Professional

All Job Posting Locations:

Jacksonville Florida United States of America New Brunswick New Jersey United States of America

Job Description:

We are searching for the best talent to join the Corporate Brand Equity team as the Director Digital Product and Experience. This position has a primary location of New Brunswick NJ or Jacksonville FL.

The Director Digital Product and Experience is a strategic digital product leader responsible for the vision roadmap governance and continuous evolution of and the enterprise digital experience ecosystem. This role drives the delivery of scalable user-centered digital capabilities that strengthen stakeholder engagement advance business priorities and create measurable value across Johnson & Johnsons corporate digital channels.

Serving as the bridge between business brand user experience content and technology teams the Director translates strategic goals customer needs and brand priorities into innovative digital solutions that balance user experience technical feasibility and business impact.

The Director leads digital product strategy and execution while driving targeted transformation initiatives including AI-enabled capabilities workflow optimization automation and operational improvements that enhance both digital experiences and organizational effectiveness.

Responsibilities

Digital Product Strategy & Ownership

• Function as the Product Owner to the vision strategy roadmap and governance for and the enterprise digital ecosystem ensuring alignment across platforms content technology user experience and business priorities.
• Lead the design development and continuous evolution of digital experiences capabilities and supporting content management platforms.
• Champion a data-driven approach to product management by employing user research analytics stakeholder feedback market trends and experimentation to define prioritize and optimize product investments features and enhancements.
• Lead internal and external research efforts to understand customer needs market trends and emerging digital opportunities.
• Drive platform scalability interoperability and reuse of digital capabilities across functions regions and customer groups.
• Lead cross-functional teams in translating business requirements and strategic priorities into scalable digital solutions driving digital initiatives from concept through execution to deliver exceptional user experiences and measurable business value.
• Partner across Corporate Affairs Communications Technology Legal business units and external agencies to align product strategy investments and execution.
• Manage and prioritize digital product backlogs roadmaps release planning and enhancement initiatives.
• Drive user-centered design and ensure alignment with UX accessibility content brand and governance standards.
• Foster a product-led mentality that prioritizes customer value outcome-based decision making continuous learning and iterative delivery to achieve strategic business goals.
• Manage agency technology and vendor partnerships to ensure quality delivery innovation operational excellence and business value.
• Establish and monitor performance metrics customer insights and success measures to drive continuous optimization product effectiveness and partner satisfaction.
• Lead digital ecosystem governance to ensure consistency scalability and operational excellence.

Digital Transformation & AI Enablement

• Identify ways to improve content operations and digital workflows through technology-enabled solutions.
• Drive targeted digital transformation initiatives that improve efficiency scalability and user experience across digital products and operations.
• Partner with Technology teams to introduce AI-enabled capabilities that enhance content creation content management personalization search knowledge management publishing and other digital web processes.
• Support implementation of responsible AI practices that align with company governance compliance and risk management requirements.
• Leverage analytics and performance insights to find opportunities for continuous improvement and operational optimization.

Team Leadership

• Lead and develop high-performing product digital experience and operations teams.
• Foster a culture of innovation accountability collaboration and continuous improvement.
• Coach and mentor team members in digital product management customer experience Agile methodologies and emerging technologies.
• Build team capabilities in digital platforms analytics AI-enabled tools and modern product management practices.

Required Qualifications

• Bachelors degree required.
• 10 years of progressive experience in digital product management digital strategy web platforms digital communications or related fields.
• 10 years of people leadership experience managing internal product owner teams and agency partners.
• Proven experience defining launching and optimizing successful digital products and platforms.
• Solid understanding of UX principles customer experience accessibility and digital guidelines
• Experience managing website platforms content management systems and digital ecosystems.
• Experience with digital product management methodologies agile operating models and customer experience design.
• Strong analytical and problem-solving skills with the ability to use data to drive decisions.
• Ability to balance strategic planning with hands-on execution in a fast-paced environment.
• Excellent communication collaboration and leadership skills.
• Experience managing budgets external partners and strategic vendor relationships.
• Experience leading cross-functional initiatives across global organizations.

Preferred Qualifications

• Experience within healthcare life sciences pharmaceutical medical technology or highly regulated industries.
• Knowledge of AI governance responsible AI implementation and digital innovation practices.
• Familiarity with enterprise CMS platforms digital analytics tools search optimization marketing technologies and workflow automation solutions.
• Experience supporting corporate reputation corporate affairs corporate communications or enterprise brand functions.
• Experience leading digital transformation or business process improvement initiatives.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Applications Support Business Requirements Analysis Collaboration Consulting Customer Analytics Data Science Data Structures Digital Fluency Digital Marketing Digital Strategy Emerging Technologies Global Market Negotiation Product Development Report Writing Tactical Planning Technical Credibility

The anticipated base pay range for this position is :

$164000.00 - $282900.00

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Companys long-term incentive program.

Subject to the terms of their respective policies and date of hire employees are eligible for the following time off benefits:

Vacation 120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado 48 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year

Holiday pay including Floating Holidays 13 days per calendar year

Work Personal and Family Time - up to 40 hours per calendar year

Parental Leave 480 hours within one year of the birth/adoption/foster care of a child

Bereavement Leave 240 hours for an immediate family member: 40 hours for an extended family member per calendar year

Caregiver Leave 80 hours in a 52-week rolling period10 days

Volunteer Leave 32 hours per calendar year

Military Spouse Time-Off 80 hours per calendar year

For additional general information on Company benefits please go to: - Experience:

Director