Director-Desktop & Client Services

A Baptist Client Server Manager is responsible for leading the strategy design and execution of imaging deployment and virtualization processes for the organizations endpoint devices. This role ensures that devices (desktops laptops mobile and virtual desktops) are standardized secure and efficiently managed across the enterprise. Also oversees the design implementation maintenance and support of Citrix infrastructure includingXenApp XenDesktop Provisioning Server and related components. They act as a senior technical leader guiding team members in Citrix administration troubleshooting and optimization while ensuring alignment with business and security goals.

Core Responsibilities

Strategic Leadership & Team Management

• Serve as the strategic lead for the Device Imaging and Integration/Virtualization team aligning with organizational goals
• Manage day-to-day operations personnel and performance fostering a high-performance culture.
• Lead and mentor technical teams including engineers and administrators in imaging virtualization and endpoint management.
• Supervise Citrix administrators coordinate tasks and mentor junior staff in Citrix technologies
• Oversee the administration of Citrix farms manage app publishing resource allocation and usage trends; ensure high availability and performance

Imaging & Deployment Management

• Oversee the creation customization and deployment of standardized operating system images (Windows macOS Linux etc.) using tools like Microsoft Endpoint Configuration Manager (MECM) Ivanti Endpoint Manager Intune VMware or Google Admin Console
• Prepare base images and software packages for new and existing devices.
• Ensure compatibility testing and documentation for all images and configurations.
• Lead the design maintenance and evaluation of Citrix VMware and supporting technologies; plan migrations (e.g. XenApp 6.5 to 7.15 LTSR)

Virtualization & Desktop Management

• Design and implement virtual desktop infrastructure (VDI) solutions using VMware Citrix or similar platforms.
• Manage device lifecycle provisioning and decommissioning for both physical and virtual endpoints.
• Integrate virtualization with imaging and deployment workflows for seamless user provisioning.

Integration & Automation

• Integrate imaging virtualization and application delivery tools (e.g. Workspace One Ivanti Intune) to streamline deployment and management.
• Automate imaging and provisioning processes to improve efficiency and reduce manual errors.

Security & Compliance

• Enforce cybersecurity policies patch management and vulnerability reduction across all endpoints
• Ensure compliance with organizational and regulatory standards for data protection and device security.

Operational Oversight & Change Management

• Review and document all imaging and virtualization designs including versions software components and special settings.
• Lead change management for imaging and virtualization projects ensuring minimal disruption to operations.

Support & Troubleshooting

Provide escalation support for global Citrix environments; resolve complex issues with minimal to moderate complexity. Published applications and Published desktops

Monitoring & Reporting

Use tools like Citrix Director Edgesight and monitoring platforms to track performance generate alerts and report on usage

Integration & Collaboration: Work with cross-functional teams to integrate Citrix solutions with enterprise systems networking and security

Documentation & Knowledge Transfer: Maintain system configurations processes and best practices for compliance and onboarding

Required Skills & Experience

• Education:Bachelors degree in IT Computer Science or related. Experience can substitute degree .
• Experience:
  • 5 years in team management with 8 years in computer hardware/software support.
  • 5 years in imaging virtualization or endpoint management.
  • Experience with MECM/SCCM Ivanti Intune VMware Google Admin Console and related tools.
• Certifications (preferred):MCSE Microsoft 365 Endpoint Administrator Ivanti or Google Admin certification ITIL or related security certificationsare a plus.

Typical Tools & Technologies

• Imaging:MECM SCCM MDT Ivanti Intune Google Admin Console.
• Virtualization:VMware Citrix XenServerHyper-V.
• Management Platforms:Ivanti Endpoint Manager Workspace One Microsoft Intune.
• Security & Compliance:Patch management tools vulnerability scanners endpoint security solutions.