Director, Customer Engineering Enablement

Experience: 10 years of experience with in a customer-facing or support role
Clearance: Ability to obtain a Top Secret security clearance
Location: Annadale VA

Description

Director Customer Engineering Enablement is a senior leadership role responsible for leading and evolving the organizations pre-award solution engineering capabilities in support of revenue growth deal differentiation and customer confidence. It blends executive presence with deep full-stack technical skills across advanced development technologies and tools modern data architectures and AI.

This role has accountability for coordination across opportunity-assigned Developers Architects and Solution Engineers ensuring consistent excellence in technical demonstrations solution narratives RFP responses and overall solution readiness.

Reporting directly to the Chief Solutions Officer this highly visible role partners closely with Growth leadership and cross functional stakeholders to drive success on complex high value pursuits while building a scalable high performing solution engineering organization.

Responsibilities

Leadership and Strategy:
Align solution engineering priorities with sales strategy and platform enablement objectives
Serve as a trusted advisor to Solutions Growth and executive leadership on technical solution engineering strategy deal risk and differentiation
Provide technical demonstration oversight and guidance on the organizations most complex and strategically significant pursuits

Team Leadership:
Serve as the technical lead for Request for Information (RFI) and Request for Proposal (RFP) responses ensuring technical accuracy and security compliance.
Own standards for demonstration quality technical solution storytelling and technical RFP responses
Ensure consistent compelling and differentiated customer-facing solution delivery
Build reusable accelerators (demo environments components POC assets playbooks best practices) and enable others to scale delivery
As Technical Demonstration Lead oversee demo readiness environment quality and data integrity
Ensure effective identification documentation and escalation of demo defects

Sales and Customer Engagement:
Confidently present technical solutions to GS/Executive-level leadership and political appointees simplifying complex tech into mission outcomes.
Lead deep technical and business discovery sessions with federal stakeholders to uncover mission gaps pain points and legacy bottlenecks to scope agentic solution use cases translate outcomes/ROI into an executable architecture demonstration/proof-of-concept (POC) and activation plan
Partner closely with Growth leadership to influence deal strategy and positioning
Ensure solutions clearly articulate business value differentiation and outcomes

Cross Functional Collaboration:
Coordinate with technical demonstration SMEs as assigned and allocated from internal and teaming partners
Translate customer and market feedback into actionable insights.

Requirements

10 years of experience with in a customer-facing or support role.
5 years of experience as a sales solution architecture or engineering manager in a technical customer-facing role.
5 years of experience supporting or selling to Federal Government customers.
Strong executive communication and presentation skills
Demonstrated ability to influence sales strategy and customer outcomes
Experience as a sales leader managing a team.
Ability to obtain a Top Secret security clearance.
Experience with product and solution life-cycles building tools architecting and developing for scalable deployments including data platforms ML platforms AI infrastructure and generative AI to support customer missions.

About PingWind

PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity development IT infrastructure supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL.

Our benefits include:

Eleven Federal Holidays
Paid Time Off accrued each pay period
Parental Leave
Three medical plan choices with generous employer contribution
Dental and Vision Insurance
Company paid Short-Term and Long-Term Disability
Company paid Life and AD&D Insurance
401k with competitive matching and vesting schedule
Continuing education assistance
Short Term / Long Term Disability & Life Insurance
Medical Dependent Care and Commuter Flexible Spending Accounts
Employee Assistance Program
Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
529 College Savings Plan
Legal Insurance
Pet Insurance

Salary Range

$200-$250k

The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities education certifications experience as well as internal equity mapping and alignment with market data or other applicable laws.

Veterans are encouraged to apply
PingWind Inc. does not discriminate in employment opportunities terms and conditions of employment or practices on the basis of race age gender religious or political beliefs national origin or heritage disability sexual orientation or any characteristic protected by law.