Director Customer Analytics & Workforce Insights

TheDirector Customer Analytics & Workforce Insightsis an experienced people leader and applied labor economist who leads a team of analysts delivering customer-facing workforce and labor market insights to Appcast clients. 

This role sits at the intersection of labor economics workforce planning data analytics and talent acquisition strategy. You will guide a team responsible for helping clients understand labor market conditions talent availability hiring challenges workforce demand trends and the implications these factors have on recruiting strategies and budgets. 

Success in this role means building a team that goes beyond reporting historical data toprovideforward-looking insights that help clientsanticipatechange and make informed workforce decisions. The Director will bring the economicexpertiseneeded to ensure analytical rigor and the leadership experiencerequiredto scale a high-performing team supporting a growing portfolio of Appcast customers. 

Job Responsibilities

Lead and Develop the Customer Analytics Team 

• Manage the day-to-day operations priorities and professional development of a team of data analysts delivering customer-facing analytics projects. 
• Establishhigh standardsfor analytical rigor data storytelling visualization project management and client delivery. 
• Provide technical and methodological guidance to analysts helping them select appropriate analytical approaches and interpret results. 
• Review major analyses and client deliverables for quality accuracy clarity and business relevance. 
• Coachanalysts on communicatingtechnical findings to non-technical audiences and translating analysis into actionable recommendations. 
• Manage multiple concurrent client projects balancing timelines resources priorities and stakeholder expectations. 
• Identifyopportunities to standardize and scale successful analytical approaches across customers. 

Lead Workforce Planning and Talent Analytics 

• Serve as Appcasts subject-matter expert on applying labor economics to workforce planning and talent acquisition. 
• Develop frameworks that combine labor supply labor demand wage demographic geographic occupational and recruiting data to help employers understand current and future hiring conditions. 
• Lead workforce planning analyses that help large employersdeterminewhere when and how difficult it will be to recruit the workers needed to achieve businessobjectives. 
• Develop labor demand and supply forecasts across occupations industries and geographies toidentifyemerging workforce opportunities and constraints. 
• Build talent acquisition forecasts that help clientsanticipateseasonal hiring patterns and make informed decisions about recruiting budgets hiring targets and market strategy. 
• Evaluate labor-market tightness wage trends talent availability competition for workers and other factors affecting recruiting difficulty. 
• Translate economic and labor-market conditions into recommendations that talent acquisition and workforce leaders can incorporate into operating plans. 
• Help develop repeatable methodologies models benchmarks and analytical products that differentiateAppcastscustomer analytics capabilities. 

Partner DirectlywithClients 

• Partner withAppcastscustomer-facing teams toidentifyclient workforce questions and translate them into well-designed analytical projects. 
• Present analyses forecasts and recommendations directly to senior talent acquisition workforce planning HR finance and business leaders. 
• Participate in client business reviews strategic consulting engagements sales conversations and executive presentations where advanced workforce analytics can create value. 
• Explain complex labor-market and statistical concepts clearly to non-technical audiences. 
• Gather feedback from customers and internal stakeholders to continually improveAppcastsanalytics services and methodologies. 
• Serve as a trusted advisor to clients on labor-market conditions workforce planning recruiting strategy and the interpretation of talent data. 

AdvanceAppcastsAnalytical Capabilities 

• CombineAppcastsproprietary recruiting data with external labor-market and economic data to generate distinctive workforce insights. 
• Partner with Data Science Data Engineering Product Customer Success and other teams to improve the data tools and analytical capabilities available to customer-facing analysts. 
• Identifyopportunities to automate productize or scale analyses that beginascustom client engagements. 
• Establish best practices for analytical methodologies forecasting visualization documentation and reproducibility. 
• Contribute to the broader strategy forAppcastscustomer analytics and workforce intelligence capabilities. 

Qualifications :

• Deep knowledge of labor economics and applied workforce analysis including labor supply and demand occupational and geographic labor markets wage determination employment dynamics and workforce forecasting. 
• Strong quantitative and statistical analytical skills including experience working with large and complex datasets. 
• Proficiencywith statistical programming tools such as Python and/or R. 
• Strong SQL skills and experience querying and manipulating large datasets. 
• Experience with data visualization and business intelligence tools such as Tableau PowerBI or similar platforms. 
• Ability to combine and interpret public labor-market datasets with proprietary business data. 
• Strong understanding of forecasting and quantitative modeling with the ability to select methods appropriate to the business question rather than applying unnecessary methodological complexity. 
• Exceptional data storytelling and presentation skills particularly for senior non-technical audiences. 
• Strong client-facing communication andrelationship managementskills. 
• Demonstrated ability to convert ambiguous business questions into structured analytical projects and actionable recommendations. 
• Excellent project management skills including the ability to prioritize competing demands and manage multiple complex analytical projects simultaneously. 

Education and Experience

• Masters degree or PhD in Economics Applied Economics or Public Policy with substantial coursework or research experience in labor economics applied microeconomics workforce economics or a closely related discipline. 
• PhD in Economics Applied Economics Public Policy or a closely related quantitative social science field preferred. 
• At least 5 years of professional experience in applied economics workforce analytics labor-market analysis data analytics or a related quantitative discipline. 
• Experience leading coaching and developing teams of analysts or other quantitative professionalsrequired. 
• Experience working directly with enterprise clients senior business leaders or HR/talent acquisition organizations strongly preferred. 
• Experience with workforce planningpeopleanalytics recruiting analytics human capital consulting or talent intelligence is strongly preferred. 
• Demonstrated experience applying economic analysis to practical workforce talent acquisition human capital orbroaderbusiness questions. 

Travel Requirements

• Travel may berequiredfor internal meetings client engagements conferences and other business opportunities based on business needs. 

Fair Labor Standards Act Status

• Salaried Exempt: Personnel will earn their regular salary and not be entitled to overtime pay when they work over 40 hours in a workweek. 

Supervisory Responsibilities

• This position will manage a team of data analysts responsible for customer-facing analytics and workforce intelligence projects. 

Additional Information :

• Were the best at what we do.Were the global leader in programmatic recruitment advertising. With advanced technology unmatched market data and a team of the industrys best recruitment marketers. 
• We have an amazing culture driven by great people.Headquartered in Lebanon N.H. with offices in the U.S. Canada and Europe Appcast is part of the Stepstone group. To better understand our company culture readOur Storyand check outWorking at Appcaston our website.  
• We take care of our employees.Were dedicated to creating an inviting environment where individuals from diverse backgrounds can thrive and develop. We believe in providing competitive compensation and comprehensive benefits ensuring our team can support their loved ones and one another. We enjoy fostering a sense of community through dedicated employee networks fun gatherings delicious food and even welcoming furry friends into our workspace. We live our values each day including volunteering and giving back to our communities. 

All your information will be kept confidential according to EEO guidelines. 

Appcast is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees Form I-9 to confirm work authorization.

E-Verify is a registered trademark of the U.S. Department of Homeland Security. This employer does not use E-Verify to pre-screen job applicants and will not discriminate based on national origin citizenship or immigration status.

Remote Work :

No