Director, Customer Advocacy

The Director Customer Advocacy will oversee Cornerstones global customer advocacy and engagement strategy. This leader will elevate Cornerstones brand affinity and reputation by amplifying customer voices creating meaningful connections and driving loyalty among Cornerstones customer base. The role requires a collaborative strategic leader with a roll-up-your-sleeves attitude who can partner across teams and time zones engage with executives and communicate effectively at all levels of the organization and externally.

This role leads a team of direct reports across the Americas EMEA and APJ and is part of the larger Marketing department at Cornerstone. This is a highly collaborative and creative group; candidates should enjoy working closely with others and thrive in a dynamic high-energy environment.

The ideal candidate is a clear and persuasive communicator with intellectual curiosity and a bias for action. They have a proven history of building and scaling a customer advocacy program at a global B2B software company ideally in HCM or adjacent enterprise technology.

**Preference for Santa Monica CA or Dublin CA area but may consider other locations

In this role you will

• Lead Cornerstones global customer advocacy function and strategy.

• Identify nurture and amplify customer champions by building and managing a robust advocacy program including customer advisory board case studies references testimonials and speaking opportunities.

• Create and scale initiatives that deepen customer relationships such as user groups customer events and community-building programs.

• Develop and maintain strong relationships with key stakeholders including executives customers partners and industry influencers.

• Drive innovative customer storytelling that communicates Cornerstones vision strategy and customer impact in compelling ways.

Youve got what it takes if you have

• 8-12 years of progressive experience in customer advocacy marketing or communications with an emphasis on B2B technology.

• A proven track record of building and scaling a successful customer advocacy program for complex enterprise software engaging customers across multiple market segments from Fortune 100 enterprises to mid-sized companies.

• Excellent leadership skills with experience managing and developing high-performing globally distributed teams. Domain expertise in HCM ERP or CRM technology suites is strongly preferred.

• BA/BS degree is required with preference for degrees in Marketing Communications Journalism Public Relations or related field.

• Exceptional communication skills including writing editing and presentation expertise.

• Demonstrated ability to create comprehensive programs spanning advocacy engagement and events.

• Excellent people and project management skills with a track record of managing multiple time-sensitive initiatives under tight deadlines.

• Innovative and creative thinking with the ability to craft compelling narratives and execute them with precision.

• Strong collaboration skills with the ability to gain trust secure buy-in and influence stakeholders at all levels.

• Customer obsession with a deep understanding of customer needs and how to deliver meaningful experiences.

• A good sense of humor and a passion for delivering outstanding results.

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Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready Because here right now is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone anywhere to learn grow and advance. To be better tomorrow than they are today.

Who We Are:

At Cornerstone we believe in AI that works in the service of people amplifying their judgment to drive high-performing future-ready organizations forward. Cornerstone Workforce AI the intelligence platform for workforce readiness brings together workforce and labor market data into a proprietary Cornerstone People Graph translating signals into intelligence targeting learning where it matters developing critical skills and surfacing hidden talent. Delivered as an open enterprise platform across whatever application your people work in every day Cornerstone Workforce AI is built for scale security and trust with certified AI guardrails. As an industry leader Cornerstone is helping approximately 7000 organizations 140M users across 186 countries build continuous workforce readiness.

Total Rewards:

At Cornerstone we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay market-driven research and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world the listed salary range is just one element of Cornerstones comprehensive compensation package. This compensation package may also include annual bonuses short- and program-specific awards depending on the role and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors including education training experience certifications location business needs and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work tomorrow together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 167700 - 268300 USD.

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Equal Employment Opportunity has been and will continue to be a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race religion color gender sex age sexual orientation gender identity national origin marital status citizenship status disability veteran status or any other protected class as provided in applicable Federal State or Local fair employment laws. If you have a disability or special need that requires accommodation please contact us at or 1 .

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Required Experience:

Director