Director CRM Agentic Solutions

Were looking for an experienced highly technical and strategically minded Director to lead our cross-functional teams in building and deploying next-generation products using Salesforce CRM and Agentic AI capabilities for the AI30 initiatives. You will be the crucial link between technical execution and business strategy ensuring our teams deliver high-quality reusable and scalable solutions that drive significant business value for our commercial and medical functions across US and global markets. This role requires a unique blend of deep technical expertise architectural vision hands-on solution development strong leadership to build and guide offshore teams and excellent communication skills to translate internal knowledge into business-friendly use cases.

Key Responsibilities

Technical Leadership Hands-On Solution Development & Architecture

• Product Architect & Vision: Act as a Product Architect defining the technical vision and high-level design for Salesforce CRM and Agentic AI workstreams. Ensure solutions are scalable secure and maintainable.

• Hands-On Solution Development: Act as a player-coach who is hands-on in developing solutions writing/reviewing code and rapid prototyping within the Salesforce ecosystem including Life Sciences Cloud Agentforce and AWS AgentCore.

• Advanced AI Implementation: Drive the technical implementation of Generative and Agentic AI capabilities to deliver accurate contextually relevant and customized solutions translating AstraZenecas internal knowledge base into practical business-friendly use cases.

• Technical Direction: Provide hands-on technical leadership and guidance across multiple teams including Salesforce engineers Data Science Data Engineering and UX.

• Promote Reusability: Champion and enforce best practices for code quality component reusability and modular design to accelerate development and reduce technical debt.

• Global Scaling Strategy: Architect and scale applications to address complex functional and non-functional requirements (performance latency localization and compliance) seamlessly across both US and Ex-US markets.

• Cross-Market Standardization: Ensure robust global deployment frameworks that accommodate regional regulatory nuances while maintaining a unified core architecture and exceptional User Experience (UX) for global commercial and medical teams.

Offshore Team Leadership & Delivery Management

• Offshore Team Building: Build mentor and guide offshore engineering teams establishing rigorous engineering standards code review processes and agile delivery rhythms.

• Global Delivery Execution: Provide clear technical direction architectural blueprints and user stories to offshore partners ensuring tight alignment with US and global product roadmaps.

• Cross-Functional Delivery: Lead the technical delivery of complex products from concept through launch ensuring on-time and high-quality results.

Compliance Security & Governance

• Risk & Compliance Oversight: Proactively engage with Compliance Legal Medical-Legal Regulatory (MLR) and Security Teams throughout the product lifecycle to ensure all solutions adhere to stringent regulatory requirements and internal security policies.

• Secure by Design: Embed security and privacy requirements into the architectural design from the start overseeing technical implementation to ensure compliance is non-negotiable and does not impede delivery timelines.

Stakeholder Alignment & Communication

• Business Partnership: Work closely with Commercial and Medical Product Owners to translate product roadmaps and business requirements into clear actionable technical specifications.

• Cross-Team Collaboration: Engage actively with stakeholders from critical teams including the Sales Force Team field excellence and Analytics to gather requirements integrate products with their platforms and ensure high utility.

Required Qualifications

• Bachelors or masters degree in computer science life sciences engineering business administration or a related quantitative field.

• 8 years of progressive experience in software engineering CRM architecture or related technical roles with at least 3-5 years in a leadership or delivery-focused role managing teams.

• Deep familiarity with the pharmaceutical commercial and medical affairs domains (e.g. HCP engagement MSL workflows omnichannel orchestration).

• Expert-level hands-on experience developing within the Salesforce CRM platform (including Life Sciences Cloud and modern cloud integration patterns).

• Proven experience building managing and scaling offshore engineering teams in a global delivery model.

• Practical experience with Generative AI and Agentic AI technologies (e.g. agentic architecture RAG architectures prompt engineering).

• Proven experience working with Compliance and Security Teams to deliver regulated products with a strong understanding of data governance and privacy.

Preferred Qualifications

• Prior experience leading teams building production-grade Data Science or Machine Learning products in the pharmaceutical or biotech industry.

• Deep understanding of AWS cloud architecture patterns Amazon Bedrock or modern cloud data platforms (e.g. Databricks Snowflake).

• Direct experience integrating advanced AI capabilities with enterprise CRM platforms like Salesforce.

When we put unexpected teams in the same room we unleash bold thinking with the power to encourage life-changing -person working gives us the platform we need to connect work at pace and challenge perceptions. Thats why we work on average a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

The annual base pay for this position ranges from $186014.40 - $279021.60 USD Annual. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours. Base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and addition our positions offer a short-term incentive bonus opportunity; eligibility to participate in our equity-based long-term incentive program (salaried roles) to receive a retirement contribution (hourly roles) and commission payment eligibility (sales roles). Benefits offered included a qualified retirement program 401(k) plan; paid vacation and holidays; paid leaves; and health benefits including medical prescription drug dental and vision coverage in accordance with the terms and conditions of the applicable plans. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired employee will be in an at-will position and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

Are you ready to bring new insights and fresh thinking to the tableFantastic! We have one seat available and we hope its yours. Apply today.

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds with as wide a range of perspectives as possible and harnessing industry-leading skills. We believe that the more inclusive we are the better our work will be. We welcome and consider applications to join our team from all qualified candidates regardless of their characteristics. We follow all applicable laws and regulations on non-discrimination in employment (and recruitment) as well as work authorization and employment eligibility verification requirements.

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