Director, Creator Operations

At New Engen we help brands grownot just bigger but smarter. Were a digital marketing agency built to drive meaningful impact across the entire customer journey blending media creative analytics influencer and retail strategies into performance-driven campaigns.

Some clients partner with us through long-term agency relationships. Others tap into specialized solutionslike Donut Studios our in-house creative studio for platform-native and short-form content or Acorn Creator Suite our influencer marketing solution built for retail impact. While each solution brings its own focus and flavor theyre all part of how we deliver for our clients together as one team.

Were a collaborative group of strategists creatives analysts and makers who are all in on helping brandsand each otherthrive. We work hard stay humble and build with purpose.

Lead Creator Operations and Build a High-Performing Team
Serve as the day-to-day leader of Creator Operations owning the teams performance health and direction. Lead and develop Managers and Sr. Managers set clear expectations and operating rhythms and build a culture of trust accountability and growth. Continue to evolve the standards playbooks and ways of working that define excellence across the function.

Own Operational Excellence and Delivery
Hold ultimate accountability for the quality speed and consistency of Creator Operations across sourcing and recruitment contracting and negotiation and end-to-end content delivery. Own capacity planning resourcing and forecasting across the function proactively managing delivery risk and serving as the senior escalation point when complex client creator or program challenges arise.

Set Standards for Creator Partnerships
Define and maintain the quality bars criteria and operating standards that protect New Engen and our clients throughout the creator lifecycle. Bring deep expertise to complex creator negotiations empowering the team to navigate contracts and partnerships effectively while building strong long-term relationships with creators and their representatives.

Build the Innovation and AI Roadmap
Partner with the VP of Strategic Operations to shape and execute a multi-quarter innovation roadmap for Creator Operations. Identify pilot and scale AI-powered tools and workflows that improve efficiency quality and strategic value while driving adoption across the team and continuing to evolve how we source recruit and partner with creators and agencies.

Own the Creator Portal Product Strategy
Serve as the lead product stakeholder for New Engens Creator Portal partnering with technology teams to shape the product roadmap and prioritize high-impact improvements. Translate the needs of the team clients and broader Creator business into clear product requirements and champion adoption across the function.

Build a Strategic Center of Excellence
Help evolve Creator Operations from an executional function into a strategic center of excellence. Equip the team with the tools frameworks and expertise to become stronger strategic partners while developing New Engens point of view on the evolving creator ecosystem through thought leadership innovation and new approaches to creator partnerships.

Partner with Clients and Sales at a Senior Level
Join key sales and client conversations as New Engens senior creator expert helping shape program design and creator strategy from pitch through QBR. Build credibility with senior stakeholders provide strategic perspective and help ensure our creator capabilities are positioned to solve complex client needs.

• 8 years of experience in influencer/creator marketing talent or a closely related discipline including significant experience owning creator or influencer program delivery at an agency or brand.
• Proven people leadership experience managing managers and building high-performing high-accountability teams with a track record of developing talent and shaping culture not just managing output.
• Deep fluency in the creator and influencer ecosystem: creator tiers sourcing and recruitment negotiation and contracting rate structures and content delivery plus a genuine point of view on where the space is heading.
• Demonstrated ability to build and improve operating models the standards playbooks systems and cadences that let a team scale delivery without losing quality.
• Experience driving innovation and change including hands-on adoption of AI tools and automation to improve how a team works.
• Comfort acting as a product owner or close partner to a technology/product team translating team and client needs into prioritized roadmaps.
• Strong executive presence and client-facing skills able to represent the function credibly as a subject matter expert in sales strategy and executive conversations.
• A player/coach orientation: willing to roll up your sleeves on complex programs while building and empowering the leaders beneath you.

• Remote or hybrid work environment with flexible hours
• Unlimited PTO company holidays
• Comprehensive medical dental vision and disability coverage
• Life & AD&D insurance
• 401(k) with company match
• Paid parental leave & family support
• Pet care perks & insurance
• Learning & career development programs
• Commuter & transit benefits
• Exclusive employee discounts

Salary Range: $140000-$170000 USD annually

Compensation for each opportunity is determined based on the applicable labor market the scope and structure of the role or engagement and the individuals qualifications and experience.

New Engen is proud to have offices in Seattle New York and Northwest Arkansas each one anchoring teams that drive creativity collaboration and culture. But great work isnt limited to those zip codes. We also support a distributed team of remote employees across the country giving people the flexibility to do their best work wherever they are.

We currently hire full-time employees in the following states: Arkansas California Colorado Florida Georgia Illinois Michigan Missouri Nevada New Jersey New York North Carolina Oregon Pennsylvania South Carolina Tennessee Texas Virginia Washington and Wisconsin

Lets Build Whats Next Together If youre passionate about media and eager to make a meaningful impact with a team thats all in wed love to hear from you.

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