Director Consumer Bank Change Adoption Lead

This director will drive stronger change management across Consumer Bank by improving how changes are communicated sequenced deployed adopted and sustained. They will embed practical change management disciplines into delivery and operating model work while helping leaders and teams understand what is changing why it matters how it impacts them and how they are expected to work differently.

At this time Ally will not sponsor a new applicant for employment authorization for this position.

Embed the Product Operating Model into Delivery

• Support the implementation of the Product Operating Model in translating defined roles standards and practices into day-to-day team execution
• Ensure alignment between Product Technology PMO and Operations
• Integrate new ways of working into value stream and initiative execution

Build a Repeatable Change Management Discipline

• Establish lightweight standards tools and routines for change impact assessment stakeholder mapping readiness planning communications adoption support and post-launch reinforcement
• Help initiative teams identify what will be different for impacted associates customers processes systems controls and ways of working and create clear plain-language narratives to explain the change to the impacted audience and other stakeholders
• Define the minimum change management expectations for major Consumer Bank initiatives scaled appropriately based on size risk and audience impact
• Reinforce a consistent approach to change without creating unnecessary process burden or slowing delivery

Integrate Adoption into Execution

• Embed change management practices into delivery processes
• Partner on capacity management and prioritization
• Optimize change sequencing and saturation

Manage Change Sequencing Capacity & Saturation

• Maintain visibility into major Consumer Bank changes across operating model strategic initiatives process and organizational change initiatives
• Assess timing audience overlap dependency risk and cumulative impact to reduce change fatigue and avoid poorly sequenced deployments
• Partner with leaders to prioritize phase or adjust change activity when teams are facing too much change at once

Establish Feedback Loops & Continuous Improvement

• Capture insights from teams and gaps in roles capabilities or processes
• Partner with Product CoP and leadership to continuously improve change management discipline and practices in Consumer Bank

Measure Adoption Sentiment & Effectiveness

• Define adoption readiness and effectiveness indicators for major changes
• Monitor whether teams understand the change feel prepared for it and are using new processes tools or ways of working as intended
• Use feedback survey themes pulse checks delivery outcomes and operational metrics to identify where change is not landing well
• Provide leadership reporting and insights that connect change management activity to adoption employee experience delivery effectiveness and business outcomes

Allys compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life including:

• Time Away:Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future:plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions student loan pay downs and 529 educational save up assistance programs tuition reimbursement employee stock purchase plan and financial learning center and financial coach access.
• Supporting your Health & Well-being:flexible health and insurance options including medical dental and vision employee spouse and child life insurance short- and long-term disability pre-tax Health Savings Account with employer contributions Healthcare FSA critical illness accident & hospital indemnity insurance and a total well-being program that helps you and your family stay on track physically socially emotionally and financially.
• Building a Family:adoption surrogacy and fertility assistance as well as paid parental and caregiver leave Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration:other benefits including Mentally Fit Employee Assistance Program subsidized and discounted Weight Watchers program and other employee discount programs.
• Other compensations:depending on the role for which you are considered you may be eligible for travel allowances relocation assistance a signing bonus and/or equity.
• To view more detailed information about Allys Total Rewards please visit this link: We Are:

  Ally Financial is a customer-centric leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on Doing it Right and being a trusted financial-services provider to our consumer commercial and corporate customers. For more information visit .

  Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age race color sex religion national origin disability sexual orientation gender identity or expression pregnancy status marital status military or veteran status genetic disposition or any other reason protected by law.

  We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.