Director, Consumer Analytics & Business Operations

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.

Our services span collectible trading cards autographs comic books coins video games event tickets and memorabilia. Our subsidiaries include PSA PCGS Beckett SGC and Card Ladder.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana California and offices in New Jersey Texas Florida Japan Shanghai Hong Kong Canada Mexico Germany the UK and France.

As part of our interview process we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles and at our discretion candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We are hiring a Director Consumer Analytics & Business Operations for the PSA Authentication & Grading business. This role drives the analytics strategy and roadmap across Consumer Grading which includes D2C Grading Subscriptions and the customer experience powering each. The ideal candidate is deeply analytical comfortable moving between individual contribution and people management and skilled at translating data into strategic recommendations for executive stakeholders.

Youll report directly to the Head of Consumer and Business Operations and manage two director reports: Manager Analytics and Senior Manager Business Operations. Youll work from our Santa Ana office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

What youll do:

• Set strategic direction for PSA Grading Analytics and Business Operations; own the measurement and instrumentation across these areas

• Operate as a player-coach: produce hands-on high-leverage analysis while managing and developing two direct reports

• Partner with Data Pricing Product and Finance to define key metrics and measurement frameworks that matter most to the business

• Lead deep-dive analyses that inform strategy synthesizing findings into clear recommendations for executive and board audiences

• Identify and drive process improvements across the analytics and business operations functions

• Set the bar for analytical rigor and speed establishing best practices for reporting forecasting and experimentation and leveraging AI to accelerate insights

Who you are:

• 8 years in business analytics product analytics or consulting (ideally in a D2C business) with a Bachelors degree or equivalent practical experience; a Masters in a quantitative field is a bonus

• Proven track record developing talent and leading a team of analysts

• Skilled communicator who can distill complex analysis into clear actionable recommendations for senior leadership

• Strategic thinker with a bias for action and strong business judgment

• Expert in SQL and data abstraction with fluency in BI/visualization tools like Tableau or Lightdash; dbt experience a plus

• AI-forward with hands-on experience using tools like Claude to speed up analysis reporting and daily workflows ideally integrating AI directly into data/BI tooling

Salary Range: The salary range for this position is $163000-$215000. Actual compensation on this range varies based on a variety of non-discriminatory factors including location job level experience and skill set. This role may be eligible for bonuses commissions or other forms of compensation please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical Dental and Vision

• Additional Benefits: Full-time employees are eligible for fertility commuter and educational assistance benefits.

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All salaried employees are eligible for flexible time-off.

• Holiday Pay: All regular full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations holiday events and team building activities

Candidates must be authorized to work in the United States.

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud please reach out to

We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need please email

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