Director Business Technology

The Director of Business Technology will define and advance NYPAs strategy for customer-facing technologies ensuring the organizations digital ecosystem including Microsoft Dynamics 365 CRM Power BI reporting platforms and emerging Customer AI capabilities effectively support NYPAs long-term business goals. This leader will set the vision for how customer data digital tools and analytics enable customer-centricity operational excellence and strategic decision making across our Customer portfolio.

The Director will oversee NYPAs Customer-Centric Data Management Initiative driving enterprise data governance integration and accessibility through strong partnerships with IT Customer Energy Solutions and other business units. This role will proactively shape how customer information is captured managed and leveraged ensuring systems and processes evolve in alignment with organizational priorities.

In addition the Director will champion innovation in digital engagement and customer insights identifying opportunities to apply advanced analytics and AI to enhance transparency strengthen relationships and unlock new value. This leader will guide multi-year technology roadmaps influence investment decisions and ensure NYPAs customer technology capabilities remain robust scalable and future-ready. #LI-VB1

• Direct and oversee the development and maintenance of the functional technology roadmap strategy plans goals budgets and metrics.
• Direct and oversee the execution of all technology related activities and processes including recurring program management activities. (i.e. contracts invoicing third-party management).
• Ensure system Product Owner business requirements processes and controls are socialized enforced and maintained across all stakeholders.
• Provide system design and configuration guidance to stakeholders for and related module(s) which includes developing the conceptual design for solutions making changes to system rules formulas algorithms and attributes; preparing and maintaining test scripts transferring changes to quality assurance environment and testing changes to ensure accuracy.
• Oversee and guide the team providing day-to-day operational support including responding to incidents troubleshooting and executing corrective action. Deconflict stakeholder requests and priorities to reach successful outcomes.
• Acts as a liaison to the IT development group and business units for the development and implementation of new systems and enhancements of existing systems with presentations to senior leadership.
• Oversee the overall performance training and development of the team. Engage in regular discussions around functional specific developments leading practices and news.
  

• Ability to analyze diagnose recommend and implement best practice solutions that resolve business processes and system functionality. Comprehensive knowledge and hands-on expertise with the system solution.
• Strong knowledge of information systems analysis design development and testing activities.
• Demonstrated ability to recognize analyze and resolve problem situations as effectively as possible.
• Excellent verbal and written communication skills with senior level executives.
• Strong analytical ability requiring a high degree of attention to detail.
• Strong collaboration mindset with an ability to cultivate productive relationships with direct reports stakeholders peers and teams. Demonstrated ability to work across organizational boundaries and influence others.
• Change management skills and experience.
• Self-starter with the ability to work with a great degree of autonomy.

• Bachelors Degree in Computer Information Systems Systems Engineering or related business discipline required.
• 7 years of experience administering and working within the business system environment preferred.
• Experience designing developing testing and deploying technology solutions
• 3 years of experience leading a team and managing stakeholder groups preferred.