Director, Applications Engineering
Austin, TX - USA
Job Summary
We are looking to add a Director Applications Engineering to our this role you will lead the customer-facing technical organization responsible for ensuring customers can successfully understand integrate operate and deploy the companys products and solutions. The Director oversees a team of Applications Engineers who serve as technical experts on the companys products and act as a critical interface between customers Product Engineering Business Development and program execution.
The Director owns the Voice of the Customer within the product organization ensuring that customer needs integration challenges operational experience and product feedback are translated into actionable product requirements roadmap priorities documentation tools and improvements.
Supporting customers throughout the product lifecyclefrom early product evaluation and pursuits through integration test deployment and on-orbit or operational supportthe Applications Engineering organization focuses on making complex communication products easy to adopt integrate and successfully operate.
- Lead Applications Engineering. Build develop and lead a high-performing customer-facing technical team with deep expertise in the companys communication products their applications interfaces and operation.
- Own the technical product/customer interface. Establish Applications Engineering as the primary technical interface for customers integrating and deploying standard and configurable products.
- Drive successful product adoption. Ensure customers have the technical guidance documentation tools training and support necessary to integrate test commission and operate products successfully.
- Own the Voice of the Customer. Capture customer needs integration challenges product feedback and operational experience and translate them into actionable input for Product and Engineering.
- Influence product strategy and roadmap. Partner with Product leadership to identify recurring customer needs usability gaps integration challenges and new applications that should influence product capabilities and investment priorities.
- Develop deep product expertise. Ensure the Applications Engineering team maintains detailed knowledge of product hardware software interfaces performance configuration and operational behavior through close engagement with product development teams and hands-on laboratory experience.
- Support pursuits and customer solution development. Partner with Communication Systems Architects Business Development and Product teams to apply existing and planned products to customer needs develop product configurations answer technical questions and support proposals and customer demonstrations.
- Lead customer integration and technical support. Establish the approach for supporting customers through integration test commissioning and operation including rapid diagnosis and resolution of customer-reported anomalies.
- Drive product documentation and enablement. Own the strategy and quality of customer-facing technical content including user manuals application notes integration guides reference architectures examples training material and other resources required for successful product adoption.
- Create scalable application solutions. Identify recurring customer integration patterns and develop reference architectures tools procedures and standard solutions that reduce engineering effort and make products easier to deploy across customers and missions.
- Close the loop with Engineering. Establish effective mechanisms for escalating product issues communicating customer priorities supporting root-cause resolution and ensuring lessons from customer deployments improve future product releases.
- Partner across the product lifecycle. Work closely with Conceptual Design Product Development & Assurance Product Management Engineering Business Development and execution teams to maintain continuity from customer need through solution development product selection program execution integration and operation.
- Develop applications engineering talent. Build a team capable of combining strong technical depth with customer engagement systems thinking troubleshooting and clear technical communication.
- Bachelors degree in Electrical Engineering Computer Engineering Computer Science Systems Engineering Aerospace Engineering or a related technical field with 1115 years of related experience Masters degree in a related field with 912 years of related experience or PhD in a related field with 710 years of related experience in applications engineering systems engineering product engineering customer integration technical support or a related engineering discipline.
- 5 years of leadership or management experience leading applications engineering systems engineering product engineering or related technical professionals and managers.
- Extensive experience directing customer integration and deployment activities involving complex hardware and software systems.
- Expertise in resolving significant system integration product performance and technical challenges through direct customer engagement and cross-functional engineering coordination.
- Demonstrated experience translating customer requirements operational feedback and field experience into product requirements technical documentation application tools and product improvement.
Required Experience:
Director
About Company
CesiumAstro builds high-throughput, software-defined phased array communication payloads for airborne and in-orbit platforms.