Dir Claims

PRIMARY PURPOSE: To be responsible for the technical and operational functions within assigned office(s) including compliance with company standards and industry best practices; to ensure consistent delivery of quality services including direct operational responsibility of an office in the location where the manager resides; to be responsible for staffing and training needs; and to be responsible for budget preparation and profit and loss management for assigned offices. Has direct and/or indirect responsibility for 50-99 colleagues.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Responsible for overall operations management for all assigned locations/offices.
• Establishes policy and procedures to assure compliance to best practices claims management services standards state regulations and client service requirements.
• Establishes business plan with goals and objectives for the partnership and locations/offices.
• Monitors management reports relating to the partner/office performance.
• Assists with the coordination of sales and client service efforts.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organizations quality program(s).
• Travels as required.

SUPERVISORY RESPONSIBILITIES

• Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
• Interviews hires and establishes colleague performance development plans; conducts colleague performance discussions.
• Provides support guidance leadership and motivation to promote maximum performance.

QUALIFICATIONS
Education & Licensing

• Bachelors degree from an accredited college or university preferred. CPCU ARM AIM and/or AIC certifications preferred. Licenses as required.

Experience

• Ten (10) years claims management experience including three (3) years prior supervisory experience or equivalent combination of education and experience required.

Skills & Knowledge

• Strong technical claims knowledge
• Excellent oral and written communication including presentation skills
• PC literate including Microsoft Office products
• Leadership/management/motivational skills
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Excellent negotiation skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies