Dinner Train Reservationist Bardstown, KY

R.J. Cormans My Old Kentucky Dinner Train is currently seeking a Reservationist to join our team in Bardstown KY.

Responsibilities:

• Serves as customer service for call-ins requesting to book or needing information.
• Review upcoming excursion availability and special requests.
• Assist with building seating chart for excursions.
• Complete the seating chart for each excursion taking into account customer requests customers needing boarding assistance groups number of customers per wait staff add on purchases special occasion celebrations etc.
• Assists with handling the tickets at the depot for arriving guests making boarding announcements charging walk-ons at the depot notifying the kitchen of changes & additions checking depot for readiness before guests arrive turning on the depot music cleaning up depot after guests board etc.
• Receive charge package and ship orders for Golden Spike Dressing and for other gift shop sales such as model train sales. Maintain a file of filled orders by order date.
• Work with Group Sales & Guest Relations Manager on all aspects of group sales including greeting buses reviewing spreadsheets sending information to groups etc.
• Attend weekly & monthly staff meetings to discuss safety upcoming events & service issues.
• Keep management informed of customer requests for additional unscheduled runs & any other customer requests that we could work to fill.
• Make customer satisfaction your highest priority.
• Perform other duties as assigned.

Specialized or Technical Knowledge or Education and Experience:

• Experience in event planning ticketing or excursion operations preferred.
• Knowledge of customer service and hospitality best practices.
• Ability to work collaboratively with operations food service and guest relations teams.
• Experience with retail sales order fulfillment or gift shop operations preferred.
• Previous customer service reservations hospitality tourism or guest relations experience preferred.
• Experience handling telephone inquiries and booking reservations.
• Proficient with computer systems reservation software and Microsoft Office applications.
• Experience processing payments and handling cash and credit card transactions.
• Strong organizational skills with the ability to manage multiple tasks and customer requests simultaneously.
• Excellent verbal and written communication skills.
• Ability to maintain accurate records and documentation.
• Experience coordinating groups events or special accommodations preferred.
• Strong attention to detail when managing seating assignments customer requests and reservations.
• Ability to provide professional and courteous customer service in a fast-paced environment.
• High school diploma or equivalent preferred.

Physical Requirements:

• Traveling and working on a moving train.
• Limited lifting up to 50 pounds for movement of supplies and equipment.
• Hand and finger dexterity for use of keyboard skills.
• Ability to use telephonic equipment in course of work.

Environmental Conditions:

• Performs duties on moving train and administrative office.
• Position will require irregular hours including nights weekends and Holidays.
• Must be able to balance and prioritize demands from a variety of sources both internal and external.

Benefits:R.J. Corman Railroad Group LLC is committed to providing its employees and their families with quality benefits. R.J. Corman offers the following benefits:

Full-Time Team Members:

• Immediate Eligibility Starting Day One of Employment:
  
  • Medical Dental Vision Insurance
  • PTO (Paid Time Off) Accrual
  • 8 Paid Holidays Per Year
    • Veterans Day is a Paid Holiday for US Veterans
  • Voluntary Supplemental Life Insurance
  • Voluntary Short and Long-Term Disability
  • Voluntary Accident Insurance
• FSA and HSA Options
• 401K Employer Match
• Paid Maternity Leave
• Group Life Insurance

All Team Members:

• 401K Retirement Savings Plan
• Referral Bonuses
• Employee Discounts from Various Suppliers
• Employee Assistance Program
• Annual Boot Voucher
• Company Provided PPE
• Prescription Safety Glasses Allowance

R. J. Corman Railroad is an Equal Employment Opportunity (EEO) employer that is committed to a safe and drug-free workplace. R. J. Corman performs pre-employment criminal background checks and substance abuse testing which includes a urine drug test to detect the presence of illegal drugs. We appreciate your cooperation in keeping R. J. Corman a safe and drug-free company.