Digital Workplace Senior Analyst

Are you ready to be part of a companythatsnot just talking about the future but actively shaping it Join The AES Corporation the largest US-based global power company witha teamof 8300employees across 12 countries.

AES has beenranked #1 byBloombergNEFin renewable energy sales to corporations in the US and Americas for five consecutive years providing electricityformillions of peopleworldwide.

We are proud to foster a strong workplace culture earning prominent positions in Great Place to Work rankings across the markets where weoperate. AES was also named one of the Worlds Most Ethical Companies for the 13th consecutive year in 2026 highlighting our dedication to integrity transparency and responsible business practices.

Our spirit of innovation continues to earn industry recognition. AES is the only seven-time winner of the Edison Electric Institutes Edison Awards in the twenty-first century a distinction honoringglobal leadership in advancing the electric power industry.

Ifyoureready to be part of a companythatsnot just adapting to change but driving it AES is the place for just building a more sustainable futurewerepowering it. Apply now and energize your career with a true leader inglobalenergy.

The Digital Workplace Senior Analyst supports the senior specialists and engineers who own AESs core endpoint management and collaboration platforms (Intune MECM/SCCM Autopilot Teams Rooms AV digital signage). This role handles day-to-day end-user support and ticket resolution assists with asset tracking for shared equipment such as printers and Teams Rooms hardware provides Crestron AV support and hands-on assistance for large meetings over Microsoft Teams and helps with documentation and basic automation while building toward deeper ownership of the major platforms.

Application ticket support

• Serve as Tier Two support for endpoint application and device issues handling escalations from Tier One/help desk resolving more complex tickets directly and escalating platform-level issues to the senior system owners.
• Support onboarding/offboarding activities: workstation provisioning technology readiness and asset recovery.

Endpoint management

• Assist with Intune MECM/SCCM and Autopilot administration under the guidance of senior team members device provisioning compliance policy application deployment.
• Progressively take on PowerShell scripting/automation tasks for repeatable administrative work.
• Help monitor device compliance and security posture flagging issues to senior staff and the security team.

Asset tracking & AV/meeting support

• Assist with asset tracking tasks for shared equipment such as printers Teams Rooms hardware and similar devices; help keep inventory records accurate.
• Provide Crestron AV support and hands-on assistance for large high-visibility meetings run over Microsoft Teams.
• Support day-to-day Teams Rooms hardware/software issues escalating complex AV configuration work to senior collaboration staff.

Documentation & process support

• Maintain and update documentation SOPs and knowledge base articles under guidance.
• Identify and flag opportunities to improve endpoint performance and user experience.

• Bachelors degree in Information Technology Computer Science or a related field; or an equivalent combination of education certifications and hands-on experience.
• 25 years of experience in IT support or endpoint/desktop support.
• Familiarity with Windows 11 Microsoft 365 Active Directory/Microsoft Entra ID and Group Policy.
• Working knowledge of or hands-on experience with Microsoft Intune MECM/SCCM Windows Autopilot or PowerShell scripting.
• Strong troubleshooting communication and customer-service skills; comfortable working directly with end users.
• Ability to follow documented procedures and escalate appropriately when an issue exceeds scope.

• Hands-on exposure to Microsoft Intune endpoint deployment and mobile device management (Windows macOS iOS Android).
• Experience with Microsoft Teams Rooms Crestron or other AV control systems or digital signage platforms.
• PowerShell scripting experience.
• Certifications such as CompTIA A Network or Security; Microsoft Certified

• Application & Backend System Support
• End-User Support & Ticket Resolution
• Intune / MECM / Autopilot Fundamentals
• Crestron & AV Meeting Support (Microsoft Teams)
• Teams Rooms Hardware/Software Support
• Asset Tracking (Printers Teams Rooms Equipment similar devices)
• PowerShell Scripting
• Digital Signage Solutions
• Technical Documentation
• Customer Service & Communication
• Incident Triage & Escalation
• Vendor & Project Support

This is a tier two role that supports the senior specialists and engineers who own AESs core endpoint and collaboration platforms. The Support Analyst keeps day-to-day tickets asset tracking and AV/meeting support running smoothly including Crestron systems and large Microsoft Teams meetings.

AES is an Equal Opportunity Employer who is committed to building strength and delivering long-term sustainability through diversity and inclusion. Respecting all backgrounds differences and perspectives enables us to improve the lives of our people customers suppliers contractors and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex sexual orientation gender gender identity and/or expression race national origin ethnicity age religion marital status physical or mental disability pregnancy childbirth or related medical condition military or veteran status or any other characteristic protected under applicable law. E-Verify Notice: AES will provide the Social Security Administration (SSA) and if necessary the Department of Homeland Security (DHS) with information from each new employees I-9 to confirm work authorization.