Digital Workplace & Endpoint Support Analyst

Digital Workplace & Endpoint Support Analyst (Contract)

Location: Chaska MN (Onsite)

Job Type: Contract

About the Role

We are seeking a Digital Workplace & Endpoint Support Analyst to deliver an exceptional technology experience for employees across the this role youll support Microsoft 365 applications endpoint devices and virtual desktop environments ensuring users have secure reliable tools to stay productive. The ideal candidate is customer-focused technically strong and passionate about solving problems in a modern cloud-first workplace.

Key Responsibilities

• Provide end-user support for Microsoft 365 applications including Teams SharePoint Outlook Power Platform Power BI and Copilot.
• Troubleshoot access licensing permissions device and functionality issues.
• Support Windows endpoints VDI environments Windows 365 Cloud PC and Azure Virtual Desktop.
• Assist with device provisioning configuration deployment and lifecycle management.
• Manage incidents service requests and software licensing through an IT ticketing system.
• Support user access management and authentication activities within Microsoft Entra ID (Azure AD).
• Create and maintain documentation while identifying opportunities to improve processes and reduce recurring issues.
• Partner with IT teams to deliver timely issue resolution and a high level of end-user satisfaction.

Qualifications

• 3 years of experience in IT support endpoint management desktop support or digital workplace services.
• Experience supporting Microsoft 365 applications including Teams SharePoint and Outlook.
• Knowledge of endpoint management and/or virtual desktop technologies.
• Experience with Microsoft Entra ID (Azure AD) and user access management.
• Familiarity with ServiceNow or other enterprise ticketing systems.
• Strong troubleshooting communication and customer service skills.

Preferred

• Experience with Windows 365 Cloud PC and/or Azure Virtual Desktop.
• Knowledge of Microsoft Intune Autopilot and Endpoint Manager.
• Experience supporting Power Platform and Microsoft Copilot.
• Exposure to cloud transformation or digital workplace initiatives.

Why Join Us

Compensation & Benefits

• Competitive salary
• Medical dental and vision coverage
• 401(k) plan
• Paid vacation
• Additional company perks

About GST

Golden Star Technology Inc. (GST) headquartered in Cerritos CA is a leading provider of IT and AV solutions and services for small and mid-sized businesses enterprises government agencies and educational institutions. Since 1985 GST has built a strong reputation through a broad portfolio of products custom configurations and exceptional customer service across industry-leading technology solutions.

For more information please visit .

Required Experience:

IC