Digital Transformation Process Architect

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them tothrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Candidate Location: West Coast (Remote)

Job Description

JLL is seeking a Digital Transformation Process Architect to join our Global Digital & Transformation Team. This mid-level role is designed for a structured analytical professional who specializes in designing optimizing and scaling operational workflows. You will be responsible for translating complex business requirements into clear efficient and technology-enabled process designs that drive digital adoption across our facilities portfolios.

In this role you will act as a key translator between operations and technology mapping as-is environments and architecting to-be process blueprints. You will ensure that technology implementations (such as IWMS CMMS IoT and automated workflows) are built on top of highly optimized standardized and scalable operational foundations.

Key Responsibilities

Process Architecture & Design

• Map complex operational processes and design efficient standardized to-be workflows that leverage modern digital platforms and automation
• Conduct detailed process assessments to identify bottlenecks redundancies and automation opportunities within facility management and corporate real estate services
• Develop and maintain end-to-end process blueprints swimlane diagrams and workflow models using industry-standard notation (BPMN 2.0)
• Ensure designed processes are scalable standardized across accounts and aligned with overall digital transformation goals

Technology & Workflow Alignment

• Partner with Digital Deployment Engineers and product teams to ensure that technology configurations APIs and integrations accurately reflect designed operational workflows
• Translate operational processes into clear technical specifications user stories and data-flow requirements for engineering teams
• Identify opportunities to use low-code tools workflow engines and RPA (Robotic Process Automation) to automate manual process steps
• Support User Acceptance Testing (UAT) by validating that implemented digital solutions successfully match the intended process designs

Stakeholder Collaboration & Enablement

• Facilitate process design workshops and interviews with operations managers account leads and clients to gather requirements and build alignment
• Act as a bridge between technical development teams and non-technical business stakeholders clarifying requirements and operational constraints
• Develop clear process documentation standard operating procedures (SOPs) and transition guides to support change management and system onboarding
• Define and track process performance metrics (KPIs) to measure the efficiency gains and business value of digital rollouts

Standards & Governance

• Support the maintenance of JLLs global process library templates and reference architectures
• Assist in establishing process governance standards to ensure consistency across different accounts clients and regions
• Provide guidance and support to junior Process Analysts within the digital transformation team

Qualifications & Experience

• Bachelors degree in Industrial Engineering Business Technology Integration Management Information Systems Operations Management or a related field
• 35 years of experience in process design business analysis operations consulting or systems implementation
• Proven experience in modeling complex workflows and translating business needs into structured process architectures
• Experience working in collaborative cross-functional project environments within a large enterprise

Technical Skills

• Strong proficiency in process mapping and visualization tools (e.g. Lucidchart MS Visio Miro Signavio or Celonis)
• Solid understanding of Process Improvement methodologies (e.g. Lean Six Sigma BPMN 2.0 Agile)
• Familiarity with Agile tools like Jira Azure DevOps or similar platforms
• Conceptual understanding of SaaS systems cloud platforms APIs and databases (ability to understand how systems integrate without needing to write code)

Domain Knowledge

• Strong understanding of commercial real estate operations corporate services or facilities management
• Familiarity with key real estate workflows such as work order management asset lifecycles energy management and space utilization
• General awareness of major industry systems (e.g. Maximo ServiceNow Planon Archibus) is highly advantageous

Professional Capabilities

• Exceptional analytical logical and structural thinking skills
• Excellent communication and presentation skills with the ability to explain complex process flows simply to both technical and non-technical audiences
• Strong facilitation skills comfortable leading collaborative design sessions with diverse stakeholders
• Proactive organized and detail-oriented approach to problem-solving

Preferred Qualifications

• Lean Six Sigma Green Belt or Black Belt certification
• Business Analysis certification (e.g. IIBA-CCBA PMI-PBA)
• Experience with process mining tools or workflow automation software

About JLL

JLL is a leading professional services firm that specializes in real estate and investment management. Our purpose is to shape the future of real estate for a better world. We do this by using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities. We are a Fortune 500 company with operations in over 80 countries and a global workforce of over 100000.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

Final compensation packages are determined by various considerations including but not limited to candidate qualifications location market conditions and internal considerations.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Accepting applications on an ongoing basis until candidate identified.