DevOps Support Engineer

Work Location: Richardson TX 75082
Work Mode: Hybrid
Experience Required: 5 Years in Each Must-Have Skill
Interview Process: In-Person Interview Required

We are looking for an experienced DevOps Support Engineer to provide L2/L3 support for CI/CD tools AWS services Docker and Kubernetes. The candidate will be responsible for troubleshooting pipeline failures managing DevOps platforms supporting AWS Lambda functions and ensuring the stability security and performance of DevOps infrastructure.

• Provide L2/L3 support for Jenkins GitHub Actions Docker Kubernetes AWS Lambda and other AWS DevOps tools.

• Troubleshoot CI/CD pipeline failures runner/agent issues plugin conflicts and integration problems.

• Manage Jenkins pipelines agents plugins shared libraries and credentials.

• Administer GitHub Actions workflows runners secrets reusable actions and organization settings.

• Support AWS services including EC2 IAM S3 VPC CloudWatch EKS ECS and Lambda.

• Troubleshoot Lambda invocation failures timeouts memory issues concurrency IAM permissions and event triggers.

• Support Harness uDeploy and Nexus administration including access configuration and repository management where applicable.

• Manage incidents coordinate bridge calls communicate with stakeholders and perform root cause analysis within SLA requirements.

• Perform tool upgrades patching backups and infrastructure maintenance.

• Develop automation scripts using Python Groovy and Shell scripting.

• Create and maintain runbooks knowledge articles and automation solutions to reduce recurring incidents.

• Collaborate with development QA security and platform teams during US business hours.

• Participate in an on-call rotation and recommend improvements to DevOps tooling.

1. CI/CD and GitHub Actions: Strong hands-on experience with Jenkins pipelines agents plugins shared libraries GitHub Actions workflows runners secrets and reusable actions.

2. AWS Cloud: Experience with EC2 IAM S3 VPC CloudWatch EKS/ECS and AWS Lambda troubleshooting.

3. Docker and Kubernetes: Hands-on experience with containerization deployments and cluster-level troubleshooting.

4. Programming and Scripting: Proficiency in Python Groovy Shell scripting and REST APIs.

5. Operating Systems: Good hands-on experience with Linux and Windows servers.

Experience Requirement: At least 5 years of experience in each of the specified must-have skill areas.

• Harness uDeploy and Nexus administration.

• Infrastructure as Code (IaC) tools such as Terraform CloudFormation and AWS SAM.

• Monitoring and logging tools such as Dynatrace Splunk Grafana Prometheus and CloudWatch Logs Insights.