Development Coordinator

DEVELOPMENT COORDINATOR

First Book Washington DC (Hybrid: Tuesdays & Wednesdays Onsite)

ABOUT FIRST BOOK

First Book is a leading nonprofit social enterprise dedicated to removing barriers to quality education for children in need. Through innovative publicprivate partnerships and a national network of more than 600000 educators program leaders and community organizations First Book has distributed over 225 million books and educational resources to under-resourced communities. Our work spans e-commerce (First Book Marketplace) research and insights (First Book R&I) and tailored program development (First Book Accelerator) all designed to elevate the voices and needs of educators serving children in low-income communities.

ABOUT THE ROLE

The Donor Engagement Coordinator is an essential part of the First Book team providing critical support for the Vice President of Development Director of Development and the entire Development department which raises funds from and with individuals foundations and community volunteers in support of the organizations goals and mission.

The position demands the highest attention to detail the ability to work autonomously in a fast-paced multi-function environment a desire to work efficiently and improve systems and processes and a passion for internal and external customer service.

WHAT YOULL OWN

• In collaboration with the Director of Development execute strategies to solicit cultivate and steward one-time and recurring donors through mail email SMS and digital channels.
• Serve as primary contact with external vendors; oversee copy creative and internal approvals; and monitor campaign performance.
• Administer donor data in Salesforce. Oversee accurate gift entry and donation processing (manual and automated) donor record maintenance campaign creation and all other Development-related data and processes.
• Serve as product manager for Fundraise Up and other Development-related fundraising technology platforms.
• Manage gift certificate process for all Development-related donations.
• With support from the Development Operations Coordinator create and maintain campaigns in Salesforce Classy and Fundraise Up.
• Create customize and manage all Salesforce donor lists fundraising and revenue reports and dashboards. Support budget development and forecasting.
• Work proactively with the Finance department to ensure accuracy in donation records including assistance with reconciliations.
• Assist with donor relations donor communications and campaigns.
• Proactively contribute to problem-solving team brainstorms and strategic and operational planning exercises.
• Represent Development team at internal interdepartmental planning data management and IT meetings.
• Oversee the development of standard protocols and systems management.
• Various administrative duties and other tasks as assigned.

EDUCATION

• Associates degree required or equivalent professional experience.
• Bachelors degree preferred.

SKILLS & EXPERIENCE

• Minimum of two years of fundraising or nonprofit experience strongly preferred.
• Customer service experience is a plus.
• Experience with Salesforce is required.
• Salesforce Administrator Certification or equivalent hands-on experience is preferred.
• Experience with Fundraise Up GoFundMe Pro or a comparable peer-to-peer fundraising platform is highly desirable.
• Experience with Salesforce Marketing Cloud or a comparable email marketing and list management platform is strongly preferred.
• Experience using is preferred.
• Familiarity with Confluence and Jira for knowledge management and case management is a strong plus.
• Demonstrated proficiency with Microsoft Office applications including Excel Word and PowerPoint.
• Demonstrated ability and willingness to collaborate in building and strengthening a comprehensive development program.

COMPENSATION & BENEFITS:

Salary Range: $45000 annually (non-negotiable).

All full-time employees are eligible for the following:

• Medical and dental insurance coverage
• Life insurance and Accidental Death and Dismemberment (AD&D) coverage
• Paid vacation and sick leave
• 12 paid holidays annually
• 401(k) retirement plan with employer matching contributions
• Employer-provided parking stipend (Washington DC)

TO APPLY

• Submit a resume and a cover letter detailing your interest in this position.
• Only applications submitted through First Books approved platform will be considered.
• Applications submitted through external or unapproved sites will not be reviewed.
  • First Book does not accept unsolicited recruiter submissions and does not pay fees for resumes submitted outside of a formal written agreement.

EQUAL EMPLOYMENT OPPORTUNITY

First Book is an equal opportunity employer and does not discriminate on the basis of race color religion creed sex gender identity or expression sexual orientation national origin age disability marital status personal appearance family responsibilities genetic information matriculation political affiliation veteran status or any other status protected by applicable federal District of Columbia or local law.

ACCOMMODATIONS

First Book is committed to providing reasonable accommodations to qualified individuals with disabilities and to individuals with sincerely held religious beliefs in accordance with applicable law. Applicants requiring accommodations during the application or interview process should submit a written request to First Books Human Resources department.

WORK PRESENCE & EMPLOYMENT CONDITIONS

• The role is structured as a hybrid position.
• This position requires regular in-office presence at First Books Washington DC office on designated days to support internal collaboration and partnership activities.
• Reasonable accommodation will be considered in accordance with applicable federal state and local laws.
• Relocation assistance is not provided.

CONNECT WITH FIRST BOOK

Experience:

Junior IC