Development & Business Support Manager

The Development & Business Support Manager is a critical leadership role responsible for directing iVentures Business Support team which consists of a blended team of local and offshore talent delivering software development BI/reporting automation and quality assurance. Reporting to the Director of Operations this individual ensures that technology solutions are delivered on time align with business goals and reflect iVentures core values. The idea. candidate bridges the gap between technical execution and business strategy with a proven experience managing distributed and offshore teams.

As iVenture accelerates toward a functional-leader-led development model where department heads and business managers contribute directly to app development dashboards and workflow automation using AI-assisted platforms such as Lovable Claude Code and similar tools - this role is pivotal in establishing the governance security guardrails and planning frameworks that make citizen development scalable and safe.

Team Leadership & Performance Management
Lead mentor and develop a blended team of local and offshore software developers QA analysts and automation engineers
Establish clear performance expectations conduct regular 1:1s and facilitate career path discussions
Manage workload distribution sprint planning and resource allocation across time zones
Participate in hiring decisions onboarding and training for new team members
Foster a high-accountability culture aligned with iVentures core values

Offshore Team Integration and Vendor Management
Own the day-to-day relationship and performance management of the outsourced development team
Establish and maintain communication cadences SLAs and delivery standards with offshore partners
Ensure offshore deliverables are integrated seamlessly into domestic workflows and meet quality standards
Identify and mitigate risks related to offshore dependencies time-zone coordination and knowledge transfer

Project and Delivery Management
Oversee the full project lifecycle for software development automation and BI/reporting initiatives
Guide project teams through obstacle resolution and adjust delivery plans to maintain efficiency and business alignment
Ensure milestone completion by agreed upon deadlines and communicate proactively when timelines are at risk
Partner with stakeholders to gather requirements define scope and set measurable success criteria

Process Improvement and Quality Assurance
Continuously evaluate and enhance team processes to maximize efficiency and output quality
Ensure software development SQL/BI reporting automation and R&D processes comply with company standards
Lead or support internal quality assessments and implement corrective actions as needed
Stay current on compliance regulation changes that may affect processes or deliverables

Citizen & Functional-Leader Development Governance
Design and own a governance framework for functional-leader-led development enabling department heads and business managers to build apps dashboards and automations using AI-assisted platforms (e.g. Lovable Claude Code) while enforcing security data privacy and compliance guardrails
Establish intake review and deployment workflows for citizen-developed solutions including code review checkpoints environment promotion policies and rollback procedures
Partner with IT security to define role-based access controls approved tooling lists and data classification standards for user-generated solutions
Build and deliver enablement programs that upskill functional leaders on AI development tools prompt engineering basics and responsible build practices
Maintain a registry of citizen-built solutions track their business impact and technical health and coordinate ongoing support or migration to core systems when appropriate

Strategic Reporting and Communication

Deliver regular high-level updates to the Director of Operations covering team status project deployments process improvements compliance changes and quality assessments
Translate complex technical topics into clear business language for non-technical stakeholders
Maintain transparent communication across all levels of the organization

Key Performance Indicators
On-time milestone delivery rate against agreed deadlines
Holding the team accountable to quality KPIs (DEV Story Completion Sprint Velocity Known Point Backlog and Sprint Backlog)
Team engagement and retention
Stakeholder satisfaction with Business Support team responsiveness and output quality
Cycle time improvements on recurring development and automation initiatives

Bachelors degree in Computer Science Information Systems Business Management or a related field or equivalent professional experience
5 years of technology team management experience including direct oversight of software developers QA or IT operations personnel
1 years of experience managing offshore or nearshore development teams
Demonstrated background in IT services such as cloud computing managed services software development or SaaS environments
Experience supporting SMB clients in a B2B services environment is a plus
Working knowledge of SQL and BI/reporting tools (e.g. Power BI Tableau or similar)
Familiarity with software development methodologies (Agile/Scrum Kanban)
Exposure to automation tools and platforms (RPA scripting workflow automation)
Experience with citizen development or functional-leader-led development programs including governance design security policy enforcement and enablement for non-technical builders using AI-assisted platforms (e.g. Lovable Claude Code Power Apps or similar)
Comfort working with project management platforms (Jira Asana or similar)
Strong analytical and problem-solving skills with a data-informed decision-making style
Excellent written and verbal communication skills; able to present to executive audiences
Ability to manage competing priorities in a fast-paced environment
Proven flexibility and sound judgment when navigating ambiguity
Strong interpersonal skills; collaborative across departments and organizational levels

Other Requirements
Valid drivers license and insurance with reliable transportation. This position will require infrequent travel to out remote offices and various industry conferences throughout the U.S
Drug-free and non-smoker. Smoking is prohibited at all client sites and iVenture offices