Developer Support Associate (New Grad)

Secure Every Identity from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. Were all in on this mission. If you are too lets talk.

Location:

This role is based in Chicago. We are looking for local candidates who are excited to work on a hybrid schedule. There is a requirement to join a rotation for weekend shifts in order to ensure we can deliver outstanding service 24x7.

The Opportunity:

As a Developer Support Associate you will work closely with our customers to provide operative support operational maintenance and support services. This is an entry level position within the global Support Team with huge potential for growth into Developer Support Engineer or other roles across Okta.

The Developer Support Associate (DSA) is the primary point of contact for all support related issues for Oktas Customer Identity Cloud customers. This DSA acts as the voice of the customer to ensure technical support and best practice guidance are provided within published Service Level Agreement (SLA). In order to succeed in this team you must have the passion and energy to work in an entrepreneurial and fast paced environment. You love to collaborate understand how to give and take constructive feedback and are always looking to make yourself and your peers better.

This role is geared for New Graduates graduating between December 2025 and August 2026. Applicants must reside in Chicago.

Job Duties and Responsibilities:

• Support and maintain customers who have implemented the Customer Identity Cloud SaaS solution resolving some technical and all non-technical customer issues in a timely fashion and in line with Oktas SLA.
• Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.
• Work as part of our extended support team in a collaborative atmosphere doing whatever it takes to exceed customer expectations.
• Collaborate with other departments in the company to achieve customer satisfaction.

Ideal Skills:

• Ability to quickly context-switch between multiple complex work streams.
• Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint the root cause of issues.
• Customer-obsessed attitude a customer advocate always going the extra mile.
• Team player with solid cross-team communication skills.
• Technical Domain Focus: Knowledge of software development fundamentals and common architectures.
• Knowledge of HTTP encryption basic security concepts.
• Knowledge of one or more authentication or authorization concepts such as SSO or MFA.
• Some proficiency in at least one programming language ideally JavaScript.
• There is a requirement to join a rotation for weekend shifts in order to ensure we can deliver outstanding service 24x7.
• Graduating between December 2025 - August 2026 with a Bachelors degree in Computer Science Information Systems or related technical disciplines; equivalent related professional experience.

LI-Hybrid

P-

Required Experience:

IC