Developer L4(Contract)
Louisville, KY - USA
Job Summary
Role Purpose
The purpose of this role is to design test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters
Do
1. Instrumental in understanding the requirements and design of the product/ software
- Develop software solutions by studying information needs studying systems flow data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
- Conferring with project managers to obtain information on software capabilities
2. Perform coding and ensure optimal software/ module development
- Determine operational feasibility by evaluating analysis problem definition requirements software development and proposed software
- Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases and executing these cases
- Modifying software to fix errors adapt it to new hardware improve its performance or upgrade interfaces.
- Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
- Ensuring that code is error free or has no bugs and test failure
- Preparing reports on programming project specifications activities and status
- Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns
- Compile timely comprehensive and accurate documentation and reports as requested
- Coordinating with the team on daily project status and progress and documenting it
- Providing feedback on usability and serviceability trace the result to quality risk and report it to concerned stakeholders
3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution
- Capturing all the requirements and clarifications from the client for better quality work
- Taking feedback on the regular basis to ensure smooth and on time delivery
- Participating in continuing education and training to remain current on best practices learn new programming languages and better assist other team members.
- Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
- Document and demonstrate solutions by developing documentation flowcharts layouts diagrams charts code comments and clear code
- Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation
- Ensure good quality of interaction with customer w.r.t. e-mail content fault report tracking voice calls business etiquette etc
- Timely Response to customer requests and no instances of complaints either internally or externally
Deliver
| No. | Performance Parameter | Measure |
| 1. | Continuous Integration Deployment & Monitoring of Software | 100% error free on boarding & implementation throughput % Adherence to the schedule/ release plan |
| 2. | Quality & CSAT | On-Time Delivery Manage software Troubleshoot queriesCustomer experience completion of assigned certifications for skill upgradation |
| 3. | MIS & Reporting | 100% on time MIS & report generation |
Must-Have:
- Strong hands-on experience withGenesys Cloud CX and Architect
- IVR ACD queue and skills-based call routing
- Experience designing complex inbound/in-queue flows and routing logic
- GenesysData Actionsand REST API integrations JSON OAuth Postman
- Strong understanding of Architect expressions variables conditions and error handling
- Enterprise contact-center/IVR implementation experience
Preferred / Value-Add:
- GCPexperience particularly Cloud Functions/Cloud Run
- Python and/or
- Apigee Postman and Swagger/OpenAPI
- Git CI/CD and production troubleshooting
- Experience migrating or simplifying GCP-based IVR/routing solutions into Genesys Cloud
- Genesys Cloud certification is a plus
Lead/Solution Architect Senior Genesys Cloud Engineers Integration Engineer with QA responsibilities incorporated into the engineering team or an additional QA resource.
The key hiring criterion should bedeep Genesys Cloud Architect IVR and call-routing expertise. GCP Python and should be treated as differentiators rather than mandatory skills.
Detailed breakdown of skills
Genesys Cloud CX
- Strong hands-on experience with Genesys Cloud CX
- Genesys Cloud Architect
- Inbound Call Flows
- In-Queue Flows
- Transfer and Disconnect flows
- IVR design and implementation
- ACD configuration
- Queue configuration
- Skills-based routing
- Priority-based routing
- Bullseye/alternative routing
- Queue and agent routing configuration
- Business hours schedules and holidays
- Call treatment and error handling
- DTMF and voice interactions
- Callback and transfer scenarios
Genesys Architect Advanced
Experience developing complex Architect flows involving:
- Conditional routing
- Complex decision logic
- Variables and collections
- Architect expressions
- Call attributes
- ANI/DNIS-based routing
- Customer/member attributes
- Product/service-based routing
- Language-based routing
- Authentication-aware routing
- Queue selection
- Priority management
- Business-rule-based routing
- Overflow and fallback routing
- Exception handling
- Reusable flow components
Candidates should be able to independently troubleshoot and optimize existing Architect flows.
IVR & Call Routing
Strong understanding of enterprise contact-center routing concepts including:
- IVR call flows
- ACD
- Skills-based routing
- Queue-based routing
- Priority routing
- Language routing
- Customer segmentation
- Agent skills
- Queue capacity
- Service levels
- Overflow routing
- After-hours routing
- Alternate/fallback routing
- Business-rule-driven routing
The candidate should be able to translate business requirements into an efficient Genesys Cloud routing design.
Genesys Data Actions & API Integration
Strong experience with:
- Genesys Cloud Data Actions
- REST APIs
- JSON
- HTTP/HTTPS
- API authentication
- OAuth 2.0
- API request/response handling
- Error and timeout handling
- External system lookups
- Routing decisions based on API responses
Required Experience:
IC
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.