Developer Experience & Operations Engineer

nThe Apple Services Engineering (ASE) team is one of the most exciting examples of Apples long-held passion for combining art and technology. These are the people who power the App Store Apple TV Apple Music Apple Podcasts and Apple Books. And they do it on a massive scale meeting Apples high expectations with high performance to deliver a huge variety of entertainment in over 35 languages to more than 150 countries. nnThese engineers build secure end-to-end solutions. They develop the custom software used to process all the creative work the tools that providers use to deliver that media all the server-side systems and the APIs for many Apple services. nnThanks to Apples unique integration of hardware software and services engineers here partner to get behind a single unified vision. That vision always includes a deep commitment to strengthening Apples privacy policy one of Apples core values. Although services are a bigger part of Apples business than ever before these teams remain small forward-thinking and cross-functional offering greater exposure to the array of opportunities

As part of the ASE Media QA SRE team collaborate with engineering teams and Apple-wide organizations to improve the quality adoption and developer experience of QA SRE services. Drive continuous service improvements bypartnering across engineering operations and developer organizations to coordinate releases improve operational readiness and integrate developer feedback into future service capabilities. nInfluence service strategy through cross-functional collaboration operational excellence and data-driven recommendations that improve platform reliability service quality and developernproductivity.

Bachelors degree in Computer Science Engineering or equivalent practical experience and 3 years of experiencennPartner with QA SRE engineering teams architects and developer organizations to improve the quality reliability usability and adoption of QA SRE for alignment between developer needs and engineering priorities by capturing developer feedback operational learnings and support trends to inform future service service improvements by identifying recurring issues gathering requirements and translating developer and operational feedback into actionable engineering service launches release readiness developer communications documentation and operational readiness to support successful adoption of new scalable operational processes automation and self-service capabilities that improve operational efficiency and developer experience.n

Lead major developer-impacting escalations by coordinating engineering response stakeholder communication root cause analysis and long-term corrective service direction through developer feedback operational experience and cross-functional cross-functional partnerships across engineering developer support communications and business organizations to improve service delivery and execute strategic service health developer experience and adoption to identify improvement opportunities and provide data-driven recommendations to documentation training and technical guidance that enable stable reliable and performant use of QA SRE services.