Desktop Technician

Desktop Technician I

Our Desktop Technicians will perform a variety of duties in support of end users for IT hardware and/or software. Using knowledge in all aspects of computer design functionality system operation and infrastructure.

Responsibilities may include but are not limited to:

• 2 years demonstrating professional desktop support history with a variety of platforms / systems / applications and tools to include Operating system expertise - Windows Unix/Linux Apple Network protocol and Image loading protocol
  
• 2 years LAN/NETWORK connectivity and basic network connectivity assessment for troubleshooting or setups
  
• 2 years of experience in connectivity and telecommunications/networking
  
• Evaluates and tests software programs to verify functionality according to specifications and standards
  

Demonstrates excellent Customer Service

• Install and configure network devices (i.e. network printers scanners plotters PCs etc.). Troubleshoot problems with network printing and scanning devices. Perform data termination/ activation in telecommunication closets aka network connect (activation of data drops).
  
• Repair and replace data connectors on network cables and data drops.
  
• Assist in the relocation of customer employees on the facility (move PCs and activate data drops in new location).Troubleshoot network issues with PCs and LAN (duplex mismatches duplicate IPs corrupt firewall software proxy configuration issues etc.)
  
• Assist with imaging of laptops and PCs for deployment.
  

Benefits

• Health Care Plan (Medical Dental & Vision)
  
• Retirement Plan (401kwith matching)
  
• Life Insurance Plan
  
• PTO
  
• Short Term & Long-Term Disability
  
• Internet & Phone Allowance (for applicable roles)
  
• Wellness Resources (EAP)
  
• Pet Insurance
  
• Work-Life balance
  
• Flexible Hours
  
• Full-Time Permanent Positions
  

JW Affinity IT is a full-service IT solutions provider supporting schools and private organizations with strategic innovative technology projects. We take the time to understand our clients needs to successfully develop implement and manage each initiative. JW is a certified small woman- and minority-owned business through the National Minority Supplier Development Council.

We are committed to fostering a diverse inclusive and innovative workplace where different perspectives lead to better IT solutions. As an Equal Opportunity Employer we welcome applicants from all backgrounds and are dedicated to creating an inclusive environment.