Desktop Technician

Troubleshoot and repair laptop/desktop computers and related peripherals.

Diagnose and troubleshoot hardware software network and system issues effectively.

Install set-up test and troubleshoot non-computer IT equipment such as media video and phone systems in the classrooms and on campus.

Configure install maintain troubleshoot; domains user accounts software accounts network connectivity and wireless access.

Resolve technology-related difficulties experienced by faculty staff and students.

Develop and maintain desktop deployment systems to streamline the process of deploying images to endpoint devices.

Accurately input assign and update service requests and incidents into the IT ticket tracking system. Maintain records and generate reports as required. Respond to service requests and incidents logged through the designated ticketing system. Escalate complex service requests when necessary.

Utilize contribute to and approve newly created articles within the knowledge base to help resolve issues. Adhere to technical processes and procedures.

Collaborate with IT staff to resolve and manage tickets in the IT ticket tracking system.

Ability to format install set up maintain and troubleshoot desktop and laptop computers.

Knowledge of Microsoft Office Suite (Word Excel PowerPoint Outlook) and/or Google apps.

Good written and verbal communication skills.

Ability to explain technical concepts and train others in non-technical terms.

Ability to adhere to set schedules meet deadlines and cover shift patterns to provide the coverage needed for the client.

Ability to work collaboratively in a team environment.

A strong focus on customer service.

Good organizational skills with a keen attention to detail.

Ability to work independently and as part of a team.

Ability to manage multiple tasks and prioritize effectively.

High school diploma or equivalent.

A minimum of one-year related experience in supporting personal computer hardware software peripherals servers printers scanners and classroom audiovisual technology.

Professional IT certifications such as CompTIA ITF A Network Server MCP etc.

Associates degree or bachelors degree in computer science or a related field

2 or more years of related desktop experience in configuring testing and troubleshooting network connectivity and wireless access for computers or devices.