Desktop Support Technician

We are seeking a solution-focused and customer-oriented Desktop Support Technician to join our team in an onsite this role you will be the first point of contact for employees experiencing technology-related issues providing hands-on technical support and ensuring our systems devices and network infrastructure remain reliable and efficient.

The ideal candidate is a strong problem solver who enjoys working directly with people and technology. You should be comfortable diagnosing technical issues configuring equipment maintaining IT systems and explaining technical solutions in a clear and approachable manner.

As a Desktop Support Technician you will:

• Provide hands-on onsite technical support for employees workstations and IT equipment.
• Receive document prioritize and resolve hardware and software support requests.
• Diagnose and troubleshoot desktop laptop printer network and connectivity issues.
• Configure and deploy new computers routers modems peripherals and other IT equipment.
• Install configure update and maintain operating systems and business applications.
• Perform routine inspections maintenance upgrades and repairs of existing IT installations.
• Provide both onsite and remote technical assistance when required.

The successful candidate will have:

• An Associates degree in Information Technology Computer Science or a related field.
• A Bachelors degree in a related discipline is strongly preferred.
• Previous experience as a Desktop Support Technician IT Support Specialist Help Desk Technician or in a similar role.
• Strong knowledge of computer hardware operating systems networks and troubleshooting.
• Experience configuring installing upgrading and maintaining computers and related equipment.
• Familiarity with TeamViewer or other remote-support platforms.