Desktop Support Technician

We are seeking a customer-focused Desktop Support Technician to provide hands-on technical support to onsite and remote users. The ideal candidate will troubleshoot hardware and software issues maintain IT equipment and deliver timely reliable support in a fast-paced operating environment.

• Provide deskside and walk-up support for desktop and laptop PCs printers video conferencing equipment and other IT hardware and software.
  

• Troubleshoot and resolve end-user technical issues promptly.
  

• Provide remote technical support to offsite employees using remote management tools.
  

• Image and configure new PCs for office and manufacturing systems.
  

• Set up and support mobile devices including iPhones and iPads.
  

• Maintain inventory of IT peripherals cables and equipment.
  

• Assist with ordering receiving and deploying IT equipment.
  

• Document and track support requests using ticketing systems.
  

• Follow company IT procedures safety requirements and applicable regulatory standards.
  

• Associate degree in Computer Science Information Technology or a related field; alternatively a high school diploma/GED with at least seven years of IT experience may be considered.
  

• Minimum of two years of IT support experience preferably in a customer-facing role.
  

• Hands-on troubleshooting experience with desktop and laptop computers.
  

• Ability to work independently with minimal supervision.
  

• Strong problem-solving skills and a customer-service mindset.
  

• Excellent interpersonal verbal and written communication skills.
  

• Experience with Microsoft Office Microsoft Teams and ServiceNow or similar ticketing systems.
  

• Experience supporting printers barcode scanners AV equipment and mobile devices.
  

• CompTIA A or Network certification.
  

• Experience supporting IT systems in manufacturing operational facilities or regulated pharmaceutical (GxP) environments.
  

Work Environment: This is a fully onsite role requiring interaction with end users in an office and operational environment.