Desktop Support Technician

The Opportunity:

Responsibilities:

• Image configure and deploy physical and virtual desktops; troubleshoot and repair hardware including desktops laptops zero clients monitors and docking stations; manage OS BIOS disk and data encryption.

• Install configure and troubleshoot enduser applications and certificates.

• Restore and migrate data decrypt inaccessible files and apply or troubleshoot file permissions.

• Document all work in trouble tickets while meeting required SLAs and quality standards.

• Patch network ports trace lines and support installation of network switches.

• Configure and maintain UPS devices including battery replacements failure troubleshooting vendor coordination and scheduling customer downtime.

• Install and support VOIP phones and voicemail systems.

• Configure multifunction devices for print scan and fax; coordinate multistep hardware replacements with vendors.

• Plan and execute user moves including connectivity devices and phones.

• Maintain and troubleshoot local security/badging systems.

• Prepare obsolete assets for compliant disposal.

• Collaborate with and support other IT teams as needed.

• Provide support for both unclassified and classified systems.

Qualifications:

Required:

• Active TS/SCI with polygraph.

• Bachelors degree or equivalent experience plus at least five years in a relevant technical role.

• Strong proficiency with Windows desktop operating systems and Dell hardware.

• Proficiency with Microsoft Office Suite.

• Solid understanding of network communications and troubleshooting methodologies.

• Excellent written and verbal communication skills paired with strong customer service ability.

• Ability to work independently with minimal supervision while managing time effectively.

• Current Security certification.

Desired:

• Linux training or handson Linux experience.

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

Since this position can be worked in more than one location the range shown is the national average for the position.

The proposed salary range for this position is:

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation age national origin disability status as a protected veteran or any otherprotectedcharacteristic.