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Desktop Support Specialist Mesa

Gulfstream

Job Location:

Mesa, AZ - USA

Monthly Salary: Not provided by the employer

Posted: 5 November 2026 (17 hours ago)

Application Deadline: 2 February 2027

Vacancies: 1 Vacancy

Job Summary

Desktop Support Specialist - Mesain GAC Mesa

Unique Skills:

Windows 11 Microsoft Office 365 and Citrix skills strongly preferred.

Education and Experience Requirements

Bachelors Degree or equivalent combination of education and experience to successfully perform the essential functions of the job. Degree in Computer Science Management Information Systems or technology related field highly preferred. 5 years experience providing expert remote desktop support and basic server telecommunication and network support required. At least one of the following industry certifications preferred.: Microsoft Technology Associate (MTA) CompTIA A

MCTS/MCP Windows 7 or above CCNA.

Position Purpose:

The Remote Support Specialist acts as technical support for systems supporting Remote Services (Wintel UNIX VMware Storage backup print network and Telecommunication Services).

Job Description

Principle Duties and Responsibilities:

Essential Functions:

Provide expert remote desktop support and basic server telecommunication and network services with particular focus on service delivery technical excellence and customer satisfaction.

Drive to meet or exceed organizational goals for quality cost per contact customer satisfaction first contact resolution and service availability.

Participate in engagements that have a strong business & technology focus.

Demonstrate strong customer service skills to provide onsite technical support focusing on strong listening skills to gain an accurate understanding of the situation displaying a sense of urgency to resolve customer issues.

Provide expert remote support for desktops printers mobile devices telephones network devices and server administration.

Ensure root cause analysis is performed in accordance with Gulfstream policies and standards.

Produce accurate documentation at the client and incident level.

Constantly drive for process improvement.

Perform other duties as assigned.

Other Requirements:

Basic administrative experience with Windows Server 2008R2 or greater or Windows Active Directory.

Experience supporting Windows desktops Win 7 or greater.

Working knowledge of Mac OS IOS mobile devices and Cisco Call Manager.

A credit history check from a national credit bureau will be conducted for all candidates for this position including new hires and current employees seeking promotion or job requires one to be able to read write speak and understand the English language.

Additional Information

Requisition Number: 237669

Category: Information Systems

Percentage of Travel: Up to 25%

Shift: First

Employment Type: Full-time

Posting End Date: 11/17/2026

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Gulfstream does not provide work visa sponsorship for this position unless the applicant is a currently sponsored Gulfstream employee.

Gulfstream Aerospace Corporation a wholly-owned subsidiary of General Dynamics (NYSE: GD) designs develops manufactures markets services and supports the worlds most technologically-advanced business jet aircraft

Required Experience:

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About Company

Gulfstream

Gulfstream Aerospace Corporation, a wholly owned subsidiary of General Dynamics, designs, develops, manufactures, markets, services and supports the world’s most technologically advanced business-jet aircraft. Gulfstream has produced more than 2,800 aircraft for customers around the w ... View more

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